Ahmed Amir Hossain

Hi?stevygee1987,

Hope you are doing fine. We will include this solution on the next update of the plugin. Thank you once again. Please feel free to reach out if you have any questions or concerns.

Regards,
Amir

Hi stevygee1987,

I hope this message finds you well. Thank you for bringing this error to our attention; we truly appreciate the solution you’ve provided. It has been forwarded to the development team for review. Once again, thank you! Please don’t hesitate to contact us if you have any further questions or concerns.

Regards,
amir

Hi alexschneider_ru,

Thank you for reaching out to us! To use an email template created with EmailKit, you’ll need to ensure it remains active. For a better understanding, please refer to the attached screenshot.

Additionally, we provide detailed documentation and video tutorials to assist you. If you need further support, please don’t hesitate to let us know—we’re here to help!

Regards,
Amir

Hi?@ratonperezlolita,

We have seen that you have opened a support ticket to Wpmet support center. We will give you a solution through this ticket soon. Till then stay with Wpmet.

Regards,
Amir

Hi,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,

Hi,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,

Hi?@1robin,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience caused. We’re sorry to hear about your negative experience with the GutenKit plugin, and we truly appreciate you taking the time to share your concerns.

As GutenKit is a relatively new plugin, we are continuously working on introducing new features and refining the user experience to meet the needs of all levels of users. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing your concerns.

We have implemented several measures to ensure GutenKit performs efficiently:

• Minimized and Optimized Code: Our code follows industry-standard practices to maintain performance and efficiency.
• Conditional Asset Loading: CSS and JavaScript are only loaded for elements in use, reducing unnecessary load times.
• Inline SVG Icons: We use inline SVG icons to enhance website performance. If preferred, you can opt to use icons from external libraries—please refer to this video tutorial for guidance.
• Lightweight and Cleaner Code: GutenKit is designed to create faster-loading web pages, supporting a smooth user experience.

However, to assist you better, we kindly request that you share the specific issues you encountered. Providing details will enable us to address them promptly. Please feel free to reach out through our support forum, where our team is ready to assist you.

We also understand the impact of reviews on our plugin’s reputation. While we respect your feedback, we kindly ask you to reconsider your two-star rating after we address your concerns. Your support helps us grow and improve, and we are dedicated to ensuring your satisfaction.

Thank you again for helping us improve. We value your trust and are always here to assist you.

Best regards,
Amir

Hi enna,

I hope you are doing well. This issue has been resolved on our end and will be included in the next plugin release. However, if you require the fix urgently, please let us know. We will provide you the updated version.

Regards,
Amir

Hi Monoloid,

Thank you for reaching out to us!

We couldn’t replicate the issue on our end with the Avada Theme. Please see the attached screenshot for reference. To help us understand the problem better, could you please:

1. Share the steps you followed to reproduce this issue.
2. Provide a video demonstration of the issue.

Before doing so, we recommend performing the following checks:

1. Clear Caches

Ensure that all caches are cleared, including:

• Server cache
• WordPress (optimization plugin) cache
• CDN cache
• Browser cache

Also, try replicating the issue in an incognito/private browser mode.

2. Version Check

Make sure you are using the latest versions of:

• WordPress
• WP Social plugins

Outdated versions may lead to compatibility issues.

3. Plugin Conflict Test

Check for any plugin conflicts by following these steps:

• Deactivate all plugins except WP Social.
• Test to see if the issue persists.
• If the issue is resolved, reactivate the plugins one by one, testing after each activation, to identify the conflicting plugin.

Let us know your findings after completing these steps. We look forward to your response!

Best regards,
Amir

• This reply was modified 3 months ago by Ahmed Amir Hossain.

Hi enna,

Thank you for reaching out and bringing this error to our attention. We’re happy to assist you in resolving it. We’ll look into the issue on our end and provide an update as soon as possible.

Regards,
Amir

Hi stevygee1987,

Thank you for contacting us and bringing this issue to our attention! We’re happy to assist you in resolving it. To better understand the problem and provide an accurate solution, could you please share the steps to reproduce the error? A video demonstration would be greatly appreciated, as it will help us replicate the issue on our end and pinpoint the cause.

We look forward to your response!

Regards,
Amir

Hi Marek Jakub?ík,

Thank you for reaching out to us. The issue you’re referring to is not entirely clear to us at the moment. Could you please provide more details about the issue you’re encountering? A video demonstrating the problem would be incredibly helpful and allow us to understand the situation better. This will enable us to assist you more effectively and find a solution as quickly as possible.

Regarding the form loading slowly, there are a few potential causes:

1. Browser Performance Issues

• Cause: The issue may be specific to a particular browser or device, especially if there are performance or memory limitations on your side.
• Solution: We recommend testing the page on different browsers and devices to determine if the issue is isolated to one specific environment.

2. Caching Issues

• Cause: Improper or missing caching can cause resources to reload each time the page is visited, which can significantly slow down the load time.
• Solution: Try clearing all levels of cache, including server cache, WordPress (or optimization plugin) cache, CDN cache, and your browser cache. This should help ensure that the page loads more efficiently.

Please let us know if you need further assistance or have any questions!

Best regards,
Amir

Hi bhushpatil,

Hope you are doing fine. On our development end, we couldn’t reproduce this issue. Please run a conflict test on your end. To do this, please switch your theme to a default theme like 2024 or Hello Blocks and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for GutenKit and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem. 

Let us know your findings after performing the conflict test.

NB: To download the old version, please follow this link.

Regards,
Amir

• This reply was modified 3 months, 4 weeks ago by Ahmed Amir Hossain.

Hi @ignacioj,

Glad to hear that your issue is solved!??

If this plugin looks good to you, maybe you can help us by giving it a 5 star on www.ads-software.com?

– https://www.ads-software.com/support/plugin/metform/reviews/?filter=5#new-post

We’re working so hard to make this plugin more and more useful to our valuable clients like you, and a 5 star will really help us to grow on the market. ??

Best Regards,
Amir

Hi IgnacioJ,

Hope you are doing fine. You can enlarge the button by increasing the left and right padding values. This adjustment can be made directly in the Elementor editor. Please refer to the attached screenshot: https://prnt.sc/ZKAfE480bRtd for guidance.

Let me know if you need further assistance.

Regards,
Amir