Ahmed Amir Hossain

Hi IgnacioJ,

Thanks for reaching out to us. To resolve this issue, please follow these steps:

1. From the Elementor editor, select the Submit button.
2. Navigate to the Advanced tab.
3. Go to Border > Hover, and set the Border Type to None.

For a clearer understanding, kindly refer to the attached screenshot. We hope this resolves the issue!

Let us know if you need further assistance.

Regards,
Amir

Hi christodeus,

Thanks for reaching out to us! Thank you for bringing this error to our attention. We’d be glad to help you resolve it. To better understand the issue and provide an effective solution, could you please share the steps to reproduce this error? If possible, please share a video of it. This will help us replicate the problem on our end and identify the root cause.

Looking forward to your response.

Regards,
Amir

Hi?swisswebstudio,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards

Hi?jawill,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,

Hi tonimilutin,

Thanks for reaching out to us! First, ensure that each product has a unique description. If the issue continues, try the following troubleshooting steps:

1. Clear Caches: Although you mentioned that you have already deactivated your caching plugin, it might still be worth it to clear any remaining caches. This includes your browser cache, server cache (if applicable), and any other caching services you may be using.
2. Version Check: Please ensure you are running the latest versions of WordPress and Elementor. Outdated versions could cause compatibility issues.
3. Theme Switch: Try switching to a default WordPress theme like Twenty Twenty and Hello Elementor to see if the problem persists. This could help identify if there’s a conflict with your current theme.
4. Plugin Conflict Test: If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for ShopEngine, Elementor, and Woocommerce This could help identify if a specific plugin is causing the issue.

Please let us know if the problem persists after trying these steps.

Regards,
Amir

Hi jawill,

Thank you for reaching out to us!

On our end, custom links are working correctly in the ElementsKit Nav Menu. For a better understanding, please refer to the video we’ve provided. If you’re experiencing issues, please try the following troubleshooting steps:

1. Clear all kinds of cache from the site and browser, also check from Incognito mode.
2. Regenerate CSS and Sync your Elementor libraries from?Elementor > Tools?[screenshot].

We hope these steps help resolve the problem.

Best regards,
Amir

Hi markos91,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,

Hi vallesierra7,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,

Hi WP CMS Ninja,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Amir

Hi opodesva,?

Hello! We noticed that you’ve submitted a support ticket to the Wpmet support center about this issue, and we’ve already responded. If you have any additional questions or need further clarification, please don’t hesitate to reach out through this ticket. For now, we’ll mark the ticket as resolved.

Regards,
Amir

Hi WP CMS Ninja,

Thank you for reaching out to us!

In our development environment, the sales notification feature is working as expected. To identify the cause of the issue on your end, please try running a conflict test on your site.

Here’s how to proceed:

1. Switch to a Default Theme: Temporarily switch your theme to a default option, such as Twenty Twenty or Hello Elementor, and check if the issue persists. If switching themes resolves the issue, it’s likely due to a conflict with your current theme.
2. Test for Plugin Conflicts: If switching to a default theme doesn’t help, please check for conflicts with other plugins:
   • Deactivate all plugins except for ShopEngine, Elementor, and WooCommerce.
   • Check if the issue persists.
   • If the issue is resolved, reactivate your plugins one at a time, checking each time until you identify the conflicting plugin.

Please let us know what you find after completing these steps. If the issue continues, reach out to us, and we’ll investigate further to help find a solution as quickly as possible.

Looking forward to your response and always here to assist!

Best regards,
Amir

Hi dervn,

Since we haven’t received any further inquiries from you, we’ll proceed with marking this thread as resolved.

If you need any additional assistance on this matter, please don’t hesitate to start a new thread. We’ll be happy to help!

Best Regards,
Amir

Hi Nick,

Thank you for contacting us. We haven’t received any reports of websites crashing after the GutenKit plugin update. Could you kindly provide the error logs for further investigation? Please follow this article to find out the error logs. Additionally, please share your site’s current configuration by going to Tools > Site Health > Info > Server.

If needed, you can download the previous version of the plugin from this link: https://downloads.www.ads-software.com/plugin/gutenkit-blocks-addon.2.1.1.zip.

We look forward to your response and are happy to assist you further.

Regards,
Amir

Hi dervn,

I hope you’re doing well. I understand your request. If you delete the entries from both the database and the dashboard, the numbering will reset, and new entries will begin from “1”. You can refer to the video for a step-by-step guide on how to complete this process.

If you need any additional help, feel free to reach out. We’re happy to assist!

Regards,
Amir

Hi kaminske49,

Thank you for contacting us! The widget builder feature allows you to create any kind of widget, with the functionality based entirely on how you implement your logic. The accuracy of the code will depend on the logic you apply. If there might be an issue with the code, please feel free to share it with us. We’ll review it and get back to you as soon as possible with an update.

We look forward to hearing from you and are happy to assist further!

Regards,
Amir