Ahmed Amir Hossain

Hi @jdembowski ,

I thought the user is a Pro user and that is why I asked him to open a support ticket at our support center. As I was not clear about the issue the user was having, I would have asked for screencast and system information to reproduce it on my end. There was no intention of getting access or anything. We always reproduce on our own environment.

However, this is a mistake from me and in future I will not repeat this again. I will ask necessary information in the support thread and will provide solution if I know. Otherwise, I will consult with my senior team member and then reply.

Also, I didn’t ignore the mod. I was confused with the question asked and couldn’t reply back. This was totally unintentional. Please accept my sincere apologies.

Regards,
Amir

• This reply was modified 2 years, 9 months ago by Ahmed Amir Hossain.

Hi @maxiec,

In order to provide the solution to the issue, We need more information about the issue you are facing right now. Please provide relevant screenshots/videos of the issue to understand it clearly and help you to find a solution as soon as possible. Please share your website URL as well.

Waiting for your response and we are always here to help you.

Regards,
Amir

Hi @jess247,

To determine what actually causes the issue, You need to do the following tests. First of all, If you are using any caching plugin on your site, then please clear the caches or if possible, keep it disabled for some time and then check.

If that also doesn’t help, You can run a conflict test on your site. To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue is still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ShopEngine, Elementor and Woocommerce to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, please let us know. We will take a closer look at this issue and help you to find a solution as soon as possible.

Regards,
Amir

Hi @redoan99,

This kind of issue usually happens due to cache. If you are using any caching plugin on your site, then please clear the caches from your site and browser, or if possible, keep it disabled for some time and then check. Most often, this happens due to caching, I hope the problem will be solved right after that.

Let us know if you need further assistance from us. We will be glad to help you.

Regards,
Amir

Hi @majesticperl,

Actually, The the_content issue is generally caused by Elementor when you are trying to edit a page/template that has dynamic contents. In order to solve the issue, Navigate to Settings > Permalinks from your WordPress dashboard. Change your permalink structure to Plain first and save the changes. After that, revert back the permalink structure to the one you have set previously and save the changes. The issue will be solved right after that.

Let me know if that helps or if you need any further assistance. I will be happy to assist you.

Best Regards,
Amir

Hi @nikh0598,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Amir

Hi @rumman050,

I have checked your website. I don’t find any scrolling issue. Please have a look on the screencast. Is the issue solved? Please send me a screenshot or video of the problem to understand it clearly if it still exists. But prior to that, You can run a conflict test on your site to determine what actually causes the issue.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ElementsKit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.

Regards,
Amir

Hi @nikh0598,

I understand what you are looking for. You want to keep all the accordions slide closed. To do so please see the screencast. Hopefully, you understand the process.

Let us know if you need further assistance from us. We will be glad to help you.

Regards,
Amir

Hi @fdstillitano,

I understand the issue that you are facing while file uploading. We have reproduced the issue in our development environment. You will get the solution in our next release of MetForm plugin. Soon the update will be released. Till then stay with us.

Regards,
Amir

Hi @webbbio,

I have understood your query. Actually, this string is static. So in order to translate the static text, you need to replace the translated text. Please see the screencast for a better understanding. Hopefully, you understand the process.

Let me know if that helps. We are always here to assist you.

Best Regards,
Amir

Hi @webbbio,

I understand your query. The advanced translation support which is template-based translation like WPML is not added yet. Our dev team is currently working to add the required support on this matter and hopefully, soon it will be done. Till then stay tuned with us. But ShopEngine has translation support for general string translation. You can use the Loco translate plugin for that.

Let me know if there is anything else you need help with. We are always here to assist you.

Best Regards,
Amir

Hi @avigs1710,

We need your website link to check the issue from the front end. Please share the website link with us. You can share a screencast of the issue as well to understand it properly.

Looking forward to your response and we are always here to assist you.

Regards,
Amir

Hi @maxiec,

In my development environment, I have checked the megamenu with 500px. It looks fine on the desktop as expected. It is responsive to smaller devices like tab and mobile as well. Please see the screencast for a better understanding. Can you please try after clearing the cache from your site and browser? If the issue persists please share your website link to inspect the issue. I will take a closer look and help you to find a solution as soon as possible.

Best Regards.
Amir

A reply is sent already. This particular reply can be ignored

• This reply was modified 2 years, 10 months ago by Ahmed Amir Hossain.

Hi @lmndk24,

I have checked your website. The icon boxes are working fine as expected. If these are not working at your end and If you are using any caching plugin on your site, then please clear the caches or if possible, keep it disabled for some time and then check. I hope the problem will be solved right after that.

Let me know if this point help to solve the issue. We are always here to assist you.

Best Regards,
Amir