Ahmed Imran

Hello?@sattarhusayn,

Kindly perform an update of the plugin to the most recent version. We anticipate that this update will resolve the problem you’ve encountered.

Thanks for your patience.

Hello @sattarhusayn,

Thank you for using our plugin and getting in touch with us.

Please note that in order to place an order in WooCommerce, the Country, City, and ZIP Code fields are mandatory. If these fields are not completed, your customer will not be able to complete the order.

Have you installed any plugins to bypass these fields? If so, please let us know so that we can assist you more effectively.

Hello @wastedolphine,

Thanks for reaching out to us and sorry for the inconvenience.

To address this issue, please follow these steps and let us know if the problem persists:

1. Ensure that the /wp-content/uploads/WOO-INVOICE directory has read-write permissions.
2. Check that the zip extension is enabled and that your PHP configuration has zip extract permissions. You may need to contact your server administrator to configure this.

If the issue persists, follow these additional steps:

1. Deactivate and delete the Challan plugin.
2. Reinstall and activate the Challan plugin.
3. Go to your WP-Admin dashboard and navigate to the Challan page. Verify if everything is set up correctly.

Should the problem continue, please let us know.

We appreciate your cooperation in resolving this matter.

• This reply was modified 1 year, 5 months ago by Ahmed Imran.

Hello @luxeeventrental,

Thanks for the nice review.

Hi @doggybanquet,

Sorry, we are not experiencing such an issue as the invoice on our end. So, can you please, reach us from here, as we might have to inspect the issue properly?

Best regards,

• This reply was modified 1 year, 7 months ago by Ahmed Imran.

Hello @doggybanquet,

Thank you for using our plugin and reaching out to us.

To assist you better, could you please provide a screenshot of your packing slip? Additionally, could you let us know which version of our plugin you are currently using?

This information will help us identify the issue and provide you with an appropriate solution.

We’re here to help and resolve any concerns you have.

Hello @holaco13,

Certainly, you can change the label “Invoice” to “Receipt” in the PDF invoice. You can achieve this by adding the following code snippet to your theme’s functions.php file or a custom code snippet plugin:

add_filter('woo_invoice_filter_template_label', 'woo_invoice_filter_template_label_callback', 10, 3);

function woo_invoice_filter_template_label_callback($label, $order, $template){
    if($label == 'Invoice'){
        return "Receipt";
    }
    return $label;
}

This code will modify the label “Invoice” to “Receipt” wherever it appears.
If you have any further questions or need assistance, please feel free to ask.

Best regards,

• This reply was modified 1 year, 7 months ago by Ahmed Imran.

Hi,

I’ve noticed that you’ve added the following CSS code to your website, which is overriding your theme’s default CSS. As a result, your website’s layout isn’t displaying properly. Please find the CSS code below and remove it.

.full-width-content .container.grid-container {
max-width: 100%;
}

and

.full-width-content .container.grid-container {
max-width: 1200px;
}

Hi

To fix this issue, you can try the below CSS on your website –

.full-width-content .container.grid-container {
max-width: 1200px;
}

Hope this will help you.

Hello @uvoyfact20232021,

To fix the issue with the text being too close to the edge of the window on your webpage using the GeneratePress theme, please follow these steps:

1. Go to your WordPress dashboard.
2. Navigate to “Appearance” > “Elements.”
3. Check if there’s a layout element assigned to the “Blog” or “Front Page.”
4. If you find a layout element, click on it to edit.
5. Look for the “Content” setting and ensure it is set to “Full Width.”

By setting the content to full width, you should be able to increase the spacing between the text and the edge of the window, providing a more visually appealing layout.

Hello @martenti,

Thanks for reaching us, and apologies for the inconvenience you’re facing. The error message “Mpdf and fonts were missing. Now it is downloaded. Please reload again” indicates an issue with the Mpdf library and fonts, causing repeated downloads.

To resolve this, try these steps:

1. Check File Permissions: Ensure correct permissions for the Mpdf directory (755) and files (644) in the uploads folder.
2. Server Configuration: Confirm server settings with your hosting provider.
3. Clear Cache: Clear cache if caching plugins are used.

If the problem persists, contact our support team from here with the error details. We’ll be glad to help.

Best regards,

• This reply was modified 1 year, 7 months ago by Ahmed Imran.

Hello @felipemath2,

We understand that you want to remove the Cost and Total columns from the standard invoice template. Editing the plugin file directly is not recommended, as it may lead to compatibility issues in future updates.

Instead, we recommend using custom CSS to hide the Cost and Total columns. You can add the following CSS code in Challan > Settings > Order Total Settings > Invoice Template CSS field

/* Hide Cost and Total columns in the invoice */
th.price-column, td.price, th.total-column, td.total {
    display: none;
}

By adding this CSS, the Cost and Total columns will be hidden from the standard invoice template, effectively achieving the desired result without modifying the plugin files directly.

If you need any further assistance or have any other questions, feel free to reach out to us. We’re here to help!

Best regards,

Here @vigwe,

As per the guidelines of this forum, it is advised not to discuss any matters related to the pro plugin. So, please, reach out to the plugins support team from?here.

Thank you,

Hello @abrocos,

We’re sorry to hear that you’re having trouble changing the font in the PDF. Let’s try to troubleshoot the issue together.

First, make sure you have followed the instructions in the documentation carefully. If it still didn’t work, please double-check the following:

1. Ensure that you have correctly uploaded the font file to your WordPress theme or plugin folder.
2. Verify that you have correctly specified the font name and file path in the code.
3. Clear any caching plugins or server-side caching that might be interfering with the changes.

If you have done all of the above and still facing issues, please reach out to our technical support team from here. They will be able to assist you further and get the font customization working for you.

Thank you for your understanding and patience.

Hello @wastedolphine,

Thanks for the nice review.