aimchew

@maizul @urnafiz
I’ve noticed that after adding a new user and placing an order, the new student is not appearing in the students list in TutorLMS. It seems like the registration isn’t being processed correctly.

Hi @urnafiz ,

Thank you for your suggestion. I’ve deactivated the LiteSpeed Cache plugin and placed a new order in WooCommerce, but unfortunately, the issue persists. The new student still cannot enroll in the course, and I can’t find the student in TutorLMS either.

Could you advise on what else I could try?

Thanks again for your help!

Hi @maizul ,

Thank you for the suggestion! However, in my case, students make direct payments to me, and I manually enter the orders in WooCommerce from the WordPress backend. So, I believe the issue is not related to the checkout page.

Could this problem be related to something else?

Thanks for your help!

I’ve been using TutorLMS for 3 years and have successfully registered over 500 students without any issues. However, this problem only started happening today. I have also ensured that “Automatically Complete WooCommerce Orders” and “Auto redirect to courses” are both enabled, but the issue still persists.

• This reply was modified 1 month, 1 week ago by aimchew.