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  • Thread Starter ainelx

    (@ainelx)

    I managed to find the provider thanks to you guys.
    I already contacted them and they are going to take care of this issue.
    Thank you all so much.

    Thread Starter ainelx

    (@ainelx)

    And what about my access to wp-admin?
    I changed the wordpress url to https://and-pt.org/wp-admins along with the site url following plugin’s instructions. The previous url was https://and-pt.org/wp-admin
    Which means that after disabling all the plugins I may still not have access to wp-admin.
    How can I solve this problem? Is there a way to reset current user and password or to revert current wordpress url to previous url?
    Or by accessing the database and disabling all plugins I may also have access to wp-admin?
    Basically it would be the best solution because I have a full backup of the site and Db and it would be much easier if I could go back to the previous wordpress url to see the login page (which I don’t see now)

    Thread Starter ainelx

    (@ainelx)

    Finding the hosting provider is already helpful.
    I’m going to contact them and see if they can help.
    Hope they can.~
    Worst case scenario is building a website from scratch.
    Many thanks

    Thread Starter ainelx

    (@ainelx)

    I didn’t forget my login credentials to the hosting provider I just don’t have them and I don’t know who they are. That’s the real problem.
    It seems to me to be more easier to have a new access to wp admin dashboard meaning WordPress resetting my current user and password and giving me a new one.
    I forgot to mention that I made a full backup and a db backup on wp dashboard prior to the error occured.
    I have both files on my computer with the extension .sgbp.
    So sorry if I insist on this but since I can revert the problem by restoring to previous site and for that I only need a new access to the wp dashboard counldn’t you guys give me one? Please?
    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)