aiyoonee

Nevermind! I tried the whole thing one more time, and this time it worked. Now I see the theme options. Thank you for your help!

Hi Kevin,

I just connected to the site via SFTP and saw that the virtue-toolkit folder was there in the plugins. I renamed it virtue-toolkit-old and then tried reinstalling the plugin again. This time, the installation worked, but when I clicked “Activate,” I got the following message: “The plugin does not have a valid header.”

@hannahritner Under appearance tab, I see Themes, customize, widgets, menus, install plugins, and editor (the usual ones). I have looked everyone in all menus, but no theme options anywhere. The Kadence toolkit is not listed as a plugin, but I remember installing it at one time (when I set the website up). When I search for the toolkit in the plugin directory, there is an “install now” button (i.e. the plugin does not show as already installed). When I click it, I get an error message: “Installation failed: Destination folder already exists.” The theme options were there at some point because I set up the website with a slider etc, and I remember adjusting that from the theme options. But at some point, it disappeared.

Theme version 3.2.6. Yes, I have tried deactivating all plugins. No change.

@hannahritner Yes, same error.

I remember installing it, but I don’t see it now. However, when I try to reinstall, it gives me an error, saying “Installation failed. Directory already exists.”

Thanks for your help, Kevin. This didn’t work, I’m afraid. The menu is completely gone. I’m seeing (in the left-hand menu) Dashboard, posts, media, pages, comments, ninja forms, appearance, plugins, users, tools, settings, SEO, and Maps. NO Theme Options anywhere, even when cache is cleared and plugins are deactivated.