ajjjang

Alright, thanks anyways for the speedy reply.^^

But I have been given advice here before??? Plus I am using a free theme from them but need to pay to post in their support forum.

If I can’t get in through filezilla do you think any of the other options will work? At this point I am terrified to mess anything else up and really just want to pay someone who knows what they are doing to recover all the work. Like I said this is not just my site and I do not what to have to tell these people I lost 3 years of work because I edited a theme wrong. Do you know of a realiable way to hire someone from wordpress to help?

Thank you in advance,

Another update: I contacted the host asking for access for the exact directory since I am right there on FTP but cannot erase or replace it. This is the response I got:

“Sorry access to those files are restricted and not for customer use, all changes must be made through wp-admin interface.”

And
“Hi
As you have done this yourself we can’t help it, you did make a change that destroyed the site.

If there I’d no backup available you have no choice but to delete the application wordpress and start again.

I would advise you to install s normal wordpress Directly on the FTP as the customer has that option, then you do have access to the files.”

Can someone PLEASE tell me that not all is lost. This is not just my site and I had no idea this would happen, I was only trying to help. Doesn’t the host have access even if they say I don’t?

Ok! Thank you! I was able to find the theme bueno. But now when I try to replace it with the original functions file on file ills it just gives me numerous error messages like “permission denied” or “no such file or directory.” should I try to find the error and fix or is there a better way to replace it with a new one. I also tried erasing the file to upload the new one but got the same long list of errors.

When I click the “siteapps” folder it tries then fails going me “failed to receive directory listing.” so close…yet so far. ??

That’s just it. I see previous themes that were used but
Not the one I uploaded then poorly edited to create the error. I’m
Not sure how that is possible, does it have something to do with using the wordpress site to
Upload the theme. I actually was no the one who initially uploaded the theme to the site so not sure which method was used but I know they kept the filename “bueno.” I did a search for any file name with the word bueno and got nothing. :/

The URL is Bananamilk.net

And I did get access to my files through ftpzilla but cannot find the name of the corrupted theme (bueno) or know exactly how to edit my functions.php folder. I found the file for functions.php but when I tried to open it the program it used was not compatible.

Am I headed down the right path at all?

Well…a bit of an update. I gave in and asked my host to run the restore and I would just pay the fee and take it as a huge “lesson learned.” I was then informed (for the first time mind you) that my host only keeps backups for 7 days. That much time has already passed.

Does my host have access to FTP into my site and if so…how can I get them to fix my website. I cannot start from scratch! Especially since thus was a group project site and not only my work is at stake! Thank you!

Thanks you for all your help. Unfortunately I cannot gain access to my FTP files from the host control panel. Is it possible to switch providers before I can fix the syntax error or will all of my site be lost? Thanks!

crystone.com

they responded to my request with this:
“Hej

All information can be found in the controlpanel (ccp.crystone.net).

For security reasons we can not give this information in this ticket.

Please observe that if the customer uses our wordpress application they do not not have acces to the individual ftp files, all changes has to be made trough wp-admin.”

they also wanted to charge me close to $150 for a previous date restore. Is that normal?

thank you for your help!

Because of the Parse error I cannot log into the wordpress backend. Is there anyway to FTP in through wordpress and not my host provider without logging into the wordpress control panel (since I cannot get access)?