Apps Mav

Hi @afectadk,
We would like to assure you that this is not the case and we read your comments with disappointment.

Please find our answers to your comments below:

1) I don’t mind paying for a usefull and good app, but I couldn’t find the price anywhere.

The link to pricing is mentioned in two places on the listing page in the plugin directory:
A. FAQs: What is the pricing for the paid plans?
B. Here

Also, if you go to our website, and click on Apps–> ‘Scratch and Win’–> and you will see link to ‘plans and pricing’ in the header banner

Please be assured that our guiding principle is to support our customers.

2) At one place I found that the app could be used for free for up to 50 leads. At another place it said that once the free trial expires, I will automatically be billed. This seems shady to me.

We can assure and confirm:
– We neither automatically upgrade nor bill you from free to paid. This can only be initiated by you.

– And, as communicated in the listing and our website, the first 50 participants are free.
Further, as mentioned, all features (except the footer credit removal) are available in all of the plans including the free plan.

We’d be keen to see your reference to a statement otherwise- Please can we request you to email us at [email protected] with any such reference.

3) I wanted to try the demo, but this didn’t work (maybe because I’m on a PC, the demo seems to be for a phone). Not a great first impression.

Sorry to hear about this – The demos are regularly tested by our team. That said, we value the feedback and have escalated this to our QA team to test them again.

Please feel free to email us at [email protected] if you need any further assistance- We are here to support and respond to any questions that you may have.

We have customers who have been using this app for over three years. Please see this review from a customer who continues to use this app to date

We hope our response will reassure you and we look forward to welcoming you back again as our customer.

With best wishes
The Apps Mav team

• This reply was modified 4 years, 4 months ago by Apps Mav.

Hi WebMedic,
As with all SaaS apps data is stored on our secure cloud servers.

Yes you can download the data as CSV file – Additionally as per the settings you make the user’s emails and names can be directly synced to your platform. Also, for subscribe to newsletter action, the users’ names and emails can be directly synced to your ESPs (E.g. MailChimp) list once you activate the integration.

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

Hi @travashe ,

Each person that signs-up for your campaign is considered as a ‘Loyalty Member’ or ‘Users’. We do not double count – So irrespective of the number of campaigns a person signs up for, we only count it as one.

Yes, our fully-featured FREE plan can accommodate up to 100 users and once you reach the limit you need to upgrade to the next paid plan to accommodate new users within 7 days of the grace period.

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

Hi @evok1111 ,

As promised, we have already released the translated language packs for below languages in the Beta stage. ( Russian, Portuguese Brazil, French, Spanish, Italian, German, Spanish (Spain) and more)

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

Hi @blisscglm

We have released restrictions on pay by points on checkout for your customers. Now you can restrict your customers on spending partially on a cart checkout where we have provided two options as a control –

1. Fixed – Minimum Points per checkout and Maximum points per checkout – Here if you set the Maximum as 50, then the customer cannot redeem more than 50 points on each checkout.

2. Percentage – Percent of cart sub-total – Here if you set a percentage of 50 then customers cannot redeem points on checkout more than 50% of the subtotal.
This will allow you to control how much the customers can redeem points on each checkout.

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

Hi @mywebsite100 ,

We are soon launching the purchase campaign feature that will allow your requirement. This will be released in the next 45-60 days and you can follow the update here https://ideas.appsmav.com/topic/to-play-only-if-customer-has-purchased-from-their-shop

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

• This reply was modified 4 years, 6 months ago by Apps Mav.

Hi @gomirang,

You can set up the minimum order value to use the loyalty reward. Please refer -> https://prntscr.com/ud76q9

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

HI @enterteinment,
Our apologies for the delayed reply.
Sorry, at the moment, the solution is to reward points for signing up and then users can redeem these rewards for a coupon – When you setup the rewards coupon (this can be done by going to Gratisfaction admin–> Loyalty rewards, you are able to restrict a coupon to apply only to some products.

Please feel free to email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

Hi there,

We have completed your custom code request and updated you via email ticket. We are also glad to announce that this feature will be released inbuilt by mid of the next week. And thanks for your awesome 5-star review in our app listing.

With best wishes
The Apps Mav team

HI there,
This should typically be resolved once you uninstall, delete and then re-install the plugin again.

If doing the above does not resolve the issue, please send an email to us at [email protected] and we’d be happy to help.

With best wishes
The Apps Mav team
PS1: You should receive a reply to your email within a Maximum of 24 hours. In fact, we endeavor to reply to our customers’ emails quite quickly (Sundays can extend to 24 hours)- That said, urgent issues are investigated within minutes.

PS2: Did you receive an auto-acknowledgment to the email you sent? if not then can you please check you spam folder and also add sales@ and support@ appsmav.com to your whitelist, thanks.

HI there,
Yes, we can help do this. Can you please identify your account by sending an email to us at [email protected]
With best wishes
The Apps Mav team

Thanks for your kind compliments.
Best wishes
Stay Safe
The Apps Mav team

HI there,
Yes, you can change the date format by going to Gratisfaction admin–> Settings–> Date Format
Please feel free ot email us at [email protected] if you need any further assistance
With best wishes
The Apps Mav team

HI @vaudnl
Please check your WordPress admin–> Plugins–> Gratisfaction.

If you have any questions, please feel free to email us at [email protected]
Stay Safe!
The Apps Mav team

Hi @johanhorak
Thanks for reaching out.

There is a workaround solution – Please see below to see if this will in some ways help achieve your objective:

You can setup a campaign that has two actions
1. Reward bonus entries for bringing referral sign ups
2. And, also setup an action to reward bonus entries for visiting your WhatsApp group link

So users will now bring in referral traffic to sign up to your campaign and then will also participate in the ‘visit your WhatsApp group’ action

Hope this helps
Best wishes
The Apps Mav team