akashmughal21

Thanks. Updating the PHP Version to 8.0 worked for me. Though theme is having issues with this version. I will contact theme support. Thanks.

Hi @rainfallnixfig ,

I am already using links with dl=1 as explained in the guide by Dropbox.

https://help.dropbox.com/files-folders/share/force-download

Hi @abwaita ,

But I am using the Force Download method for more than a year. It was working already. The issue just appeared when I last updated the links. While the other links that were not updated are still working fine with the Force Download method.

Using “Redirect Only” reveals the actual link of files while downloading. Then, there is no concept of revoking the download access at any stage like if the customer claims a refund or there is no concept of implementing downloads limits.

Is there anything I can do to resolve the issue again and go back to Force Download setting as I was using it for a year?

Thanks.

### WordPress Environment ###

WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: _AZO_
Total Database Size: 94.45MB
Database Data Size: 86.74MB
Database Index Size: 7.71MB
_AZO_woocommerce_sessions: Data: 1.39MB + Index: 0.02MB + Engine InnoDB
_AZO_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_woocommerce_downloadable_product_permissions: Data: 0.20MB + Index: 0.41MB + Engine InnoDB
_AZO_woocommerce_order_items: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
_AZO_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
_AZO_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_AZO_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xxa_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xxa_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xxa_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
xxa_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xxa_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xxa_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xxa_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_AZO_actionscheduler_actions: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
_AZO_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_actionscheduler_logs: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
_AZO_addonlibrary_addons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_addonlibrary_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_ahm_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_ahm_asset_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_ahm_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_download_stats: Data: 1.90MB + Index: 0.24MB + Engine MyISAM
_AZO_ahm_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_ahm_licenses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_order_renews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_payment_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_ahm_refunds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_social_conns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_user_download_counts: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
_AZO_ahm_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_posts: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
_AZO_b2s_posts_drafts: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_posts_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_posts_network_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_posts_sched_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_user: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_b2s_user_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_b2s_user_network_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_cartflows_ca_cart_abandonment: Data: 0.33MB + Index: 0.02MB + Engine InnoDB
_AZO_cartflows_ca_email_history: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
_AZO_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_comments: Data: 0.62MB + Index: 0.23MB + Engine MyISAM
_AZO_edd_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_edd_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_e_submissions: Data: 0.08MB + Index: 0.27MB + Engine InnoDB
_AZO_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
_AZO_e_submissions_values: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
_AZO_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_itsec_lockouts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_itsec_logs: Data: 5.36MB + Index: 0.33MB + Engine MyISAM
_AZO_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_itsec_temp: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_nxs_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_nxs_query: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_options: Data: 4.40MB + Index: 0.23MB + Engine MyISAM
_AZO_postmeta: Data: 17.57MB + Index: 1.88MB + Engine MyISAM
_AZO_posts: Data: 10.39MB + Index: 0.21MB + Engine MyISAM
_AZO_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rank_math_internal_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rank_math_sc_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_redirection_404: Data: 0.21MB + Index: 0.04MB + Engine MyISAM
_AZO_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_redirection_items: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
_AZO_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_redirects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_usermeta: Data: 0.20MB + Index: 0.12MB + Engine MyISAM
_AZO_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
_AZO_vxcf_leads: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
_AZO_vxcf_leads_detail: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
_AZO_vxcf_leads_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
_AZO_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_wc_customer_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
_AZO_wc_download_log: Data: 0.20MB + Index: 0.22MB + Engine InnoDB
_AZO_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_wc_order_product_lookup: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
_AZO_wc_order_stats: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
_AZO_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_AZO_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_AZO_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfconfig: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
_AZO_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wffilemods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfknownfilelist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_AZO_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wfstatus: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_AZO_wpforms_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_AZO_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_AZO_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_AZO_wpml_mails: Data: 37.52MB + Index: 0.00MB + Engine InnoDB
_AZO_yoast_indexable: Data: 0.50MB + Index: 0.09MB + Engine MyISAM
_AZO_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
_AZO_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_AZO_yoast_seo_links: Data: 1.48MB + Index: 0.28MB + Engine MyISAM
_AZO_yoast_seo_meta: Data: 0.06MB + Index: 0.06MB + Engine MyISAM

### Post Type Counts ###

attachment: 458
custom_css: 2
download: 1
elementor_library: 37
jet-woo-builder: 9
jetpack_migration: 2
jp_sitemap: 1
jp_sitemap_master: 1
mc4wp-form: 1
nav_menu_item: 15
oembed_cache: 9
page: 17
popup: 1
popup_theme: 8
post: 56
product: 19
revision: 499
shop_coupon: 23
shop_order: 1085
shop_order_refund: 4
wpdmpro: 101
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Add class to Elementor Image: by EduardoVillao.me – 1.2
iThemes Security: by iThemes – 8.0.1
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.1
Download Manager: by W3 Eden
Inc. – 3.2.13

Dynamic Visibility for Elementor: by Dynamic.ooo – 4.0.2
Elementor Pro: by Elementor.com – 3.3.6
Elementor Widget Manager: by IdeaBox – 1.0.0
Elementor: by Elementor.com – 3.3.1
Enable Media Replace: by ShortPixel – 3.5.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
OMGF: by Daan from FFW.Press – 4.5.1
JetWooBuilder For Elementor: by Crocoblock – 1.10.0
PixelYourSite: by PixelYourSite – 8.2.6
Profile Builder: by Cozmoslabs – 3.5.2
Really Simple SSL: by Really Simple Plugins – 5.0.7
Redirection: by John Godley – 5.1.3
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
WooCommerce: by Automattic – 5.6.0
Yoast SEO: by Team Yoast – 16.9
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.0
WP Mail Logging: by Wysija – 1.9.8
WP Mail SMTP: by WPForms – 3.0.3
Smush: by WPMU DEV – 3.8.8
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

### Inactive Plugins (2) ###

Adminimize: by Frank Bültge – 1.11.7
W3 Total Cache: by BoldGrid – 2.1.6

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5394 - /templates-shop/
Cart: #4955 - /cart/
Checkout: #4956 - /checkout/
My account: #7490 - /account/
Terms and conditions: #4020 - /terms-of-use/

### Theme ###

Name: Hello Elementor Child
Version: 2.3.1.1623574299
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.4.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ?

### Action Scheduler ###

Complete: 395
Oldest: 2021-07-27 06:59:18 -0400
Newest: 2021-08-18 11:47:45 -0400

### Status report information ###

Generated at: 2021-08-18 13:28:23 -04:00

Hi @rainfallnixfig ,

Thanks for your response. The dropbox permissions are correct and files are not corrupt on Dropbox as the files can be downloaded by anyone having a direct Dropbox link which I am using as File URL in Product Setting.

Further, setting the File Download Method as “Redirect Only” in Woocommerce settings also resolve the issue but reveals the dropbox link.

Hi @gabrielfuentes ,

Thanks for writing back. Isn’t it too much information about my site to paste here. Is there any other way to send you the System Status Report?

Also, there is nothing under Error Log in WooCommerce Settings > Logs.

I just updated to Woocommerce 5.6.0. Still, the issue exists.

Thank You ??

It was working perfectly for a year. Even the files whose links aren’t updated are still working.

But the files that are updated are getting corrupted. I am forced to use the “Redirect Only Method” to resolve it temporarily. But it reveals the dropbox link that isn’t what I want.

Is there any solution I can try to resolve the issue while still using the “Force Download Method”.

Thanks ??

@abwaita

Really thankful. I was missing the last part. I thought setting the page in Woocommerce settings will override the Elementor Template. Well, Really thankful for the best support from Woocommerce as always.

Pathetic Service as always for Pro customers as well. Never reply on tickets or here.

The recent update of the plugin has resolved the issue. Thanks.

Hi @vmarko

Thanks for the detailed information.

I have a Memcached feature available with my hosting plan.

Do you recommend me to use Memcaching for Page, Object, and Database Caching?

Thanks.

Hi @vmarko,

We are using a Shared Server and yes the caching method is set to Disk.

Yes, I have tried purging all the caches again and again. Also, uninstalling and reinstalling the plugin. But nothing worked.

Thanks!

Hi @tushar284

Thanks for writing back. I am having an issue with the Post Grid (Not Product).

Further, being a logged-in user, the Load More button doesn’t even show any rolling circle animation and it is like it is not clicked.

While on the frontend when some user clicks on the Load More button. It just shows the rolling circle animation and that animation keeps on playing and noting loads further.

Thanks!

Hi @corsonr ,

Ok, Thanks for the support.