andy

Hi @drwpcom

My system report, and more specific info is in this thread. I’m going through the process @soldier99 described now, fyi.

Hi @drwpcom. Yes, the issue remains. I’m in the process of setting up a staging site, and am rebuilding the database by deleting everything woo related, then importing products, orders, etc. This is the tedious method we discussed in this thread ??

Seems like this should work, but if not I’ll send in a ticket.

Thanks for your help

Hi @soldier99

Before I do the same thing, I just wanted to confirm that exporting->clear db tables->importing worked for you? Were you able to figure out what went wrong in the first place? Thanks!

Hi @drwpcom I can confirm that caching is off (and flushed).

My issue can be replicated with Twenty Nineteen as the active theme, with WooCommerce the only active plugin and using the built in PayPal gateway.

Hi @olinsteenwijk

Were you able to resolve while still using the Essential Grid plugin?

I’m working on a similar error, so any information you could share would be appreciated.

Thanks!
Andy

Thanks @robi06. I actually did all that when I started debugging…but can’t hurt to do again. I’ll let you know if it works.

Thanks @robi06. I actually did all that when I started debugging…but can’t hurt to do again. I’ll let you know if it works.

Hi @laceyrod

I wanted to follow up on this. It’s been a few weeks and still have not discovered a fix. Do you have any suggestions?

Hi @starrwolf

FYI, I created a separate thread for my specific issue. Still waiting on a follow up response, but in case you wanted to follow that as well…

https://www.ads-software.com/support/topic/random-variations-added-to-order-after-checkout/#post-13419114

Hi @laceyrod

Well, I have tested with Paypal that comes with Woocommerce out of the box – the problem persists even while the Angell Eye plugin is deactivated. So the problem does seem isolated to Paypal, but not specific to that plugin. Unfortunately my client doesn’t use another gateway, so I can’t test that. Do you have any other ideas?

Thanks!
Andy

Hi @manditv and @soldier99

Having similar issues. Most often random variations will be added, and occasionally the quantity of a product is increased, but the total cost equates to what 1x should cost. This is obviously an inventory nightmare. FWIW, I can only replicate an order where incorrect variations appear, not the cost/quantity problem.

I’ve gone through all the typical debug steps, including deactivating every plugin except Woocommerce, and activating the default WP theme. Nothing is turning up on server, woocommerce or wordpress logs.

From the best that I can tell, this is happening right after the customer checks out. In my testing, both cart and checkout objects contain the correct quantity, price and variations throughout the user flow. Once the user gets to paypal and signed in, the order details then show incorrect variations.

Hi @maridadi

Have you resolved this issue? A client of mine is experiencing the exact same problems, and wondering if found out what was wrong.

Thanks!

Hi Pazzaglia,

I’m wondering if you’ve figured out how to dequeue or deregister Slick Quiz js and css files? I’ve typically been able to use the wp_deregister_script() and wp_deregister_style() for most plugins successfully, but not this time.

I may have to use a different plugin if I can’t sort this out – 4 additional resources on every page is just too much.

Thanks!

Do you re-download the image from wp-content/uploads? Are there a few versions of that image in that location? If so, it’s possible that your theme is set up to resize images to 1400px wide, and that your image slider/carousel is pulling in that re-sized image.

Did you check check Settings > Media to see the images sizes that are registered? Is one of the sizes 1400px wide?

Also, what theme are using? And what are you using to rotate the images on the homepage?

Thanks esmi. I did post on there as well