akshatc

Hi. We purposely do not mark ico files as hacked. ICO or other such files are not dangerous by themselves and cannot be executed directly.

The only time they can cause any harm is if they are included in another php file. We find any such instance and flag them automatically.

This is the more difficult but important thing to do. We have put in a lot of effort to find the root cause of the issue and not mark an otherwise harmless file.

Thank you. Appreciate your quick reply. We are here to assist you so please feel free to contact us at anytime. Have a great day.

We do not restrict this in anyway. Can you please tell us the webhost you are on. This maybe related to a restriction on your host.

Closing ticket because of lack of reply.

Thanks

Hi

Can you please share the URL of your site. We will check the exact issue.

Thanks

Hi,

We can see that the Pro plugin is not active on your site. Can you please activate the plugin there. We also recommend connecting with us here for personalized Pro support.

https://app.malcare.com/contact

We are here to help.

Thanks

There are many reasons for wp-cron to trigger. This does not have you to be logged in. Various plugins can setup cron events at different frequencies.

Unless you are seeing your site slowing down because of this, we would not worry much about this.

Hi,

Thank you for using our plugin.

* MalCare is auto-configured with firewall, scanning and login protection when you connect the plugin. No further setup needed.
* We look at multiple factors to determine if it as an attacker or not. We are connected to the entire threat-network across all our customers and block out the attacks.
* Once you are logged in, we use a cookie to automatically prevent the user from getting blocked.

Thanks

Closing ticket as we got no reply.

We purposely do not delete anything from the destination site. In the absence of proper backups, this can lead to unnecessary loss of data.

Hence, we take an overwrite approach. We recommend customers to setup a clean WordPress site, if they want to ensure that there are no remnants lingering around.

We consistently find malware missed by all other scanners. Other scanners use very basic techniques to find malware. We are completely different.

If you can share the URL of your site, we can double verify if the site is hacked.

We have clearly mentioned that this part of our service is paid, whereas many really powerful protection features are free.

If we are signalling that your site is hacked, then we are > 90% sure that it is hacked. We consitently find malware missed by others. If you can share the URL of your site, we can further confirm the same.

Most of the protection we provide is part of the free plugin itself. We have an extremely powerful firewall which protects you from significant types of attacks. We do not make you do manual work as we do all the setup automatically. We do this based on our learnings for 150,000+ sites. We like to keep things simple for our users unlike other plugins.

Further, we will scan your site everyday for free and alert you if you ever get hacked. Being aware of hacks early is one of the most powerful defences against malware.

Hi. We accept all international credit/debit cards. We also have support for PayPal. What payment gateway would you like to use?

Thanks

Hi Roman,

Yes, we do provide a number of mechanisms through which the firewall protects the site. We have an upcoming improvement to the dashboard which will do a better job of showing these.

The hack we have marked is a false positive. This got marked as one as the plugin is behaving in a manner which is often seen by malware. You can ignore the notice. I have mailed you the details.

Reiterating – Your site is NOT hacked.

Having said this, the alarm was one which was raised pretty well. An engineer reviewing the file gave us that assurance.

I apologize for the inconvenience.

Thanks