Akshay A

Hi, we have checked on our end and found no such issues. It seems there may be a conflict on your side with the theme and plugins. Please check for any conflicts as this could be causing the problem.

Hi, could you kindly share the link again? We are unable to access it.

Hi, could you please confirm the exact output you want to achieve? Are you looking for this type of ‘Install button‘ on your website?

Hi All,

Thank you for reaching out to us and we apologize for the delayed response.

We have released a new update version 7.3, in which this issue has been addressed. Kindly update the plugin to the latest version, clear the cache once, and recheck.

Let us know if you need any further assistance.

Yes, it is but not the same as the one you shared.. You can refer to this screenshot. Could you please let us know the exact output you want to achieve? Do you want to hide this or are you looking for something different? We can assist you accordingly to meet your desired outcome.

• This reply was modified 5 months, 2 weeks ago by Akshay A.
• This reply was modified 5 months, 2 weeks ago by Akshay A.

Hi, thank you for reaching out to us. Could you please share a screenshot or a reference of the desired output you’re trying to achieve, so we can check?

Hi, We are checking this concern on our end and will provide you with an update shortly. We kindly request for your patience in the meantime.

Hi, for the best results, it’s recommended to use a 512×512 size icon for your website. This size ensures that it displays correctly across various platforms. Kindly refer to this doc.

Hi @juriix ,

Thank you for reaching out to us.

Please take a look at this screenshot .

We have checked the shared URL and couldn’t find the issue mentioned. It seems to be a cache issue on your end, which is likely why you’re unable to see the Installation Window Popup. Please clear your cache, including server-side cache, and try again. Also, kindly test on different devices.

Hi,

Thank you for reaching out to us. We have released a new update, version 1.0.99.1. Kindly update the plugin to the latest version and check again. Please let us know if the issue persists.

Hi,

Thank you for reaching out to us.

We have checked on our end and did not find any such issue. It seems the issue might be on your end, which you may need to check. It’s possible that it was mistakenly turned off and overlooked. Don’t worry, just monitor it once more, and if it still deactivates automatically, let us know, and we will check it further.

@shimist : Glad to hear your issue has been resolved. We’re closing this thread, but feel free to reach out if you need any further assistance. Have a great day!

Hi, Thank you for reaching out to us. Kindly follow these steps:

1. Go to Easy TOC settings.

2. Scroll down and enable the ‘Toggle on Header Text‘ option, then save it.

Check this screenshot.

Try this and let us know if you need any further assistance.

• This reply was modified 5 months, 2 weeks ago by Akshay A.
• This reply was modified 5 months, 2 weeks ago by Akshay A.

Hi, thank you for reaching out. Please adjust the icon size according to the recommendations and wait for some time. Google will recrawl it, and you will see the changes. If the problem persists, please let us know.

Hi, thank you for reaching out to us. Could you please share a short video showing the issue occurring on your end so we can check it?