Ajay Kumar Jain

Hi @xzacha01, our developers have found the issue and are working on a fix to resolve it. However, we don’t have an ETA for it. We’ll contact you again as soon as we hear from them.

Hi @scnaadmin! Thank you for sharing your concerns about the recent changes in the Stats feature.

I have reviewed your site,?https://scnaonline.org/. This site has an online shop and paid membership options, which classify it as commercial. I understand you have a non-profit status, but our classification of a commercial site is different. You can learn more about it here.

Stats are free for personal sites that don’t promote a product/ service or generate revenue. Please upgrade to a paid plan to continue using Jetpack stats.

We are here if you have other questions or if there’s anything else we can do to help!

• This reply was modified 7 months, 3 weeks ago by Ajay Kumar Jain.

Hi @tvebak! We appreciate you taking out time to share your thoughts. Thank you for sharing your concerns about the recent changes in the Stats feature. Stats are free for personal sites that don’t promote a product/ service or generate revenue.

We introduced a premium model for commercial sites to support enhancements and the development of new functionalities. This step was taken to ensure we can continue to deliver and improve upon the quality services our community values. We are committed to making Jetpack better and more useful for all users.

If your site is not commercial, please use?this contact form and share your website address. We will manually review your site and make necessary adjustments to provide free stats.

Hi @admiraljuicy! Thank you for sharing your concerns about the recent changes in the Stats feature. Stats are free for personal sites that don’t promote a product/ service or generate revenue.

We introduced a premium model for commercial sites to support enhancements and the development of new functionalities. This step was taken to ensure we can continue to deliver and improve upon the quality services our community values. We are committed to making Jetpack better and more useful for all users.

If your site is not commercial, please use?this contact form and share your website address. We will manually review your site and make necessary adjustments to provide free stats.

Hi @mikefitzman, I have replied to your review with a similar suggestion. Please reply to that thread or contact us directly so that we can work with you about your issues.

Hi @mikefitzman! Thank you for sharing your concerns about the recent changes in the Stats feature. Stats are free for personal sites that don’t promote a product/ service or generate revenue.

We introduced a premium model for commercial sites to support enhancements and the development of new functionalities. This step was taken to ensure we can continue to deliver and improve upon the quality services our community values. We are committed to making Jetpack better and more useful for all users.

If your site is not commercial, please <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>use?this contact form</span> and share your website address. We will manually review your site and make necessary adjustments to provide free stats.

Hi @shadowproductionshop, Please do not share your login details here; it is not secure.

I checked your site, and it currently shows a “Coming Soon” page. I don’t see any connection to the site in our records. Jetpack needs the site to be publicly accessible or have unauthenticated access to the xmlrpc.php file.

Some plugins that add a “coming soon” or “maintenance mode” message to WordPress may prevent Jetpack from communicating with your site. Please disable the “Coming Soon” plugin you are using and try again. Depending on the plugin, it may also be possible to configure it so that it doesn’t block the Jetpack connection. Please consult the plugin’s documentation and/or developers for assistance.

Please let us know how it goes!

Hi @framesoflifeart, could you please share a screenshot of what you see on your end and what you expect? That will help us troubleshoot your problem better!

Hi @rruyter, As you mentioned, you see the warning messages in your logs with PHP 8.2, and when upgrading to PHP 8.3, you see deprecation warnings. Is that correct?

I wonder if you have WP_DEBUG set to TRUE on your site. If so, could you change it to FALSE? Please let us know how it goes!

Hi @vdn-staff, Glad your issue is sorted out now! Please let us know if you have any questions or if we can help with anything else.

Always glad to help! I am marking this thread as resolved. Please open a new one if you have questions or need help with anything related to Jetpack.

Hi again! The 192.0.64.0/18 range belongs to our VaultPress backup service. It has now been added to the JSON and Text format files.

We appreciate your contribution to improving our user experience. Please let us know if you find anything else that’s not in order.

Hi @lilithiareviews, I checked your site, and it is still classified as non-commercial. The basic Jetpack Stats should still be accessible to you.

If you see something different, could you share a screenshot with us, please?

Hi @generosus, thank you for your PSA post.

We make WAF rules to block malicious requests trying to exploit vulnerabilities. That doesn’t seem to be the case here, so it’s something Jetpack WAF shouldn’t block. Also, if we add WAF rules to block these IPs, they will block them even if you have the NitroPack plugin installed and activated.

I recommend contacting the NitroPack support team to discuss the issue you mentioned.

Hi @altobone, Thank you for reaching out to us. It looks like you are receiving notifications from Jetpack Monitor.

Jetpack Downtime Monitoring checks your site every five minutes to see if it’s accessible. If your site is slow or doesn’t load, it could trigger a notice that it is down. When your site is reachable again, a follow-up email will let you know how long it was down or inaccessible.

Currently, there’s no way to adjust the time that Downtime Monitoring checks your site – it’s either on or off. If the frequency of the Downtime Monitoring notices is bothersome, you can always disable the feature. To do that:

1. Log into your site, and go to Jetpack → Settings → Security.
2. Scroll down to the “Downtime Monitoring” section.
3. Toggle the “Get alerts if your site goes offline. We’ll let you know when it’s back up, too” option to disable it.

If that doesn’t work for you, please share your website address so we can deactivate it. If you are uncomfortable sharing your site address here, please contact us using?this contact form.

Please let us know how it goes!

Hi @blue17couk, thank you for initiating a thread of your own.

Could you check whether Jetpack is listed under your LinkedIn profile → Settings → Data Privacy → Permitted Services? If so, please remove it and initiate a connection from Jetpack again. Please let us know how it goes!