al24

Ah, yes, that’s it!
Thank you so much!

Good news! I bought a professional for help and she got the prices and taxes right!

The problem was found here:
-> WooCommerce
-> Settings
-> Default customer location
I had it “No location by default”, but it has to be “Shop country/region”. At least in my case.

Today I received a message from a confused customer because the prices were wrong in the shopping cart as well. I think we have tried enough to solve these problems, without success.
Thank you so much for your patient help! Now I’m left to think about whether I’ll make completely new shop pages, and on which platform.

Again, thanks a lot! Have a wonderful day!

Can you tell me which setting should be used, so I can choose a setting “no stack on mobile”?
Here I have a different setting, ‘columns’, and I have chosen “no stack on mobile”. But on mobile they are on stack.
https://snipboard.io/DAqGEv.jpg

And yes, I still need help with prices. The prices are shown without tax, although I have chosen that the prices are shown with tax. As you can see they are still wrong as soon as I make them visible.
https://snipboard.io/x2k0Ki.jpg

If the problem cannot be fixed, it is still tolerable that I myself have to manually add the product price after the product name. Of course, that would be a real shame. The problem, however, is the category pages. I can’t edit those pages, and the prices on the category pages have always been wrong.
https://snipboard.io/29kqWf.jpg

Could it be that the issue is affected by those PHP errors? They’ve been around since the beginning, and they still keep coming, although I deleted the Gelato plugin.

One more thing: is it possible for me to edit which menus appear on the product page? Now the menus are for example Home and Kortit-category pages (I’ve circled them).
https://snipboard.io/rmZXhB.jpg

Here is another screenshot with the highlighted button pressed:
https://snipboard.io/lrs3wF.jpg

So, is it impossible to group product images on mobile, like this:
https://snipboard.io/fxF2sY.jpg
and and not on top of each other, like this:
https://snipboard.io/8tl9Hi.jpg

Here’s a screenshot of my shop’s front page, in edit mode. The prices are correct.
https://snipboard.io/gmPalM.jpg

Here is a screenshot from the product page, in edit mode. The prices are correct.
https://snipboard.io/9VhlDR.jpg

Then a screenshot from the front page of my store, from the customer’s point of view. The prices are wrong.
https://snipboard.io/jecv2a.jpg
The address for my store front page is https://ateljeelahdenmaki.fi/

And a screenshot from the product page, from the customer’s point of view. The prices are wrong.
https://snipboard.io/Hu9iLG.jpg
The address for my shop’s product page is https://ateljeelahdenmaki.fi/kortit/

And finally, how would I get the product images on mobile as a group and not in a stack. Screenshot from my product page:
https://snipboard.io/ThIUyM.jpg
What setting is normally used when displaying the products?

Thank you!

Okay now the prices are correct on the page where all the cards are for sale (“Card-page”), but not on the front page / shop page, with a few cards on display.

I was also thinking about how to make the products appear in a grid, like my Instagram pictures are (www.ateljeelahdenmaki.fi), and not in a stack.
https://snipboard.io/SYaCzb.jpg
I have turned off the “stack to mobile” setting but it doesn’t help.

Thank you very much for solving my problems!!

First issue: Kortit-category page
Understood! Thank you.

Second issue: PHP error
https://quickforget.com/s/f2aadec48b395f6803688975e8d717bd6103cf997f5556ae
The link should be visible for more than 72 hours, or 8 views.

Third issue: tax issue
I want 24% tax for all products and all delivery methods, and for all locations, please.

Okay, so the problem with the taxes and the price came up as soon as I added the product’s price visible, and switched from editing mode to customer mode.
When the prices are wrong, the site looks like this:
https://snipboard.io/w8O1UV.jpg
Next to the price is the notice “sis. 24% ALV.”, i.e. “incl. 24% VAT.”
So the price should include tax, but it doesn’t. With taxes, the price should be €2.

In the product settings, I have chosen that the product is taxable:
https://snipboard.io/xKySZ6.jpg

Here’s how the settings are in WooCommerce’s Tax settings:
https://snipboard.io/aPXtpq.jpg

A screenshot from the “Standard” tax rates -page:
https://snipboard.io/DzPF5d.jpg

So what have I done or put wrong?

The tax-problem is a bit difficult to explain. If it’s okay, I’ll try to take a screenshot of the online store while the problem is active (if the problem still occurs) and then get back to you. That could perhaps explain the matter better. Thanks anyway!

I got a few problems solved, but I have another question.
If I go to my online store and select the site ‘Kortit’ [cards] where I sell postcards, the site looks like this:
https://snipboard.io/mcXiYV.jpg
Then I click on one of the products, and the product page appears:
https://snipboard.io/175uks.jpg
Above the product, on the left, are the menus ‘Home’ and ‘Kortit [cards]’. However, that Kortit-link (I’ve circled it) does not take you back to the recent Kortit-store page, but to the Kortit-category page. So if you click on the circled Kortit-link, the page will look like this:
https://snipboard.io/uTqcFX.jpg
I don’t like that Kortit-category page. Can I edit the Kortit-category page somewhere (eg remove the Add to Cart button)? Or can I somehow modify the page so that the circled Kortit-link does not take you to the Kortit-category page but to the Kortit-store page?

PHP error information can be found behind this link. If I copied the correct information.
https://quickforget.com/s/fc501dccc44e98f6a0ca429c83fefa10acbb7dd7c4d1f643

Thank you again!

On taxes: sometimes the prices of all the products on the product page are wrong. The situation may change if you change the page (e.g. to the blog) and return to the product page. It’s still very confusing for customers.

The Screenshot from the taxes page:
https://snipboard.io/jYp0fn.jpg

The Screenshot from the basic tax page:
https://snipboard.io/nRXFg1.jpg

The Screenshot from the check out page:
https://snipboard.io/6Hevmg.jpg

Here is an example of the product:
https://snipboard.io/MWPQxX.jpg

Product information of the same sample product:
https://snipboard.io/gMFEaP.jpg

And when I told you about the problem that my website can access the deleted page:
in this picture https://snipboard.io/MWPQxX.jpg, in the left corner is the menu All products (Kaikki tuotteet). That page should no longer exist.
When you go to the (deleted) All Products page, it looks like this:
https://snipboard.io/JEizjc.jpg
-> https://ateljeelahdenmaki.fi/tuote-osasto/kaikki-tuotteet/
Now the prices are correct because I have manually added them to the product name.
My All products -page is just a “normal” page I created.

Do I have any plugins or custom code that interfere with the tax?
I just installed the Printful plugin, but the problem was there before that. I don’t know if any other plugins interferes with taxes.

The Screenshots from WooCommerce Advanced -page.
https://snipboard.io/I1bFxJ.jpg
https://snipboard.io/7XN86x.jpg

You asked me to share PHP errors. How do I do that? I checked GitHub, but I’ve never used it before and it was a pretty confusing page :D.

Otherwise I hope I was able to share the right information!

Yes, it worked! Thank you so much!

Problem solved! Thank you!