alader0

Hi, thank you very much for your reply. Could this issue be caused by incorrect/expired API credentials information in the Paypal settings, or does this API information only affect refunds?

Thanks,

Hi,

By Paypal account do you mean the account associated with paypal email in the woocommerce settings?

• This reply was modified 3 years, 10 months ago by alader0.

Hello, can I get a reply regarding this issue please?
Also, the shop should mostly accept payment in Australian Dollars, would this be the source of the issue for paypal? If so, is there a way to pay with Australian dollars with methods like visa cards or paypal?

• This reply was modified 3 years, 10 months ago by alader0.
• This reply was modified 3 years, 10 months ago by alader0.

Hi,

This is the status report:

### WordPress Environment ###

WordPress address (URL): https://www.townssecurity.com.au
Site address (URL): https://www.townssecurity.com.au
WC Version: 4.9.1
REST API Version: ? 4.9.1
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.26
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1i

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.1
WC Database Prefix: wp_
Total Database Size: 62.60MB
Database Data Size: 60.66MB
Database Index Size: 1.94MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.95MB + Index: 0.11MB + Engine MyISAM
wp_pmxe_exports: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 48.49MB + Index: 0.48MB + Engine MyISAM
wp_posts: Data: 6.71MB + Index: 0.13MB + Engine MyISAM
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.36MB + Index: 0.04MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_indexable: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 204
blocks: 3
custom_css: 5
customize_changeset: 22
elementor_library: 13
elementor-hf: 3
envato_kits: 9
featured_item: 8
mc4wp-form: 1
nav_menu_item: 25
nf_sub: 11
oceanwp_library: 3
page: 35
popup_theme: 6
post: 6
product: 12
revision: 1155
ris_gallery: 1
seedprod: 1
shop_order: 65
shop_order_refund: 2
um_directory: 1
um_form: 3
wpforms: 4

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (5) ###

Elementor Pro: by Elementor.com – 3.0.9
Elementor: by Elementor.com – 3.0.16
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.6

MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
WooCommerce: by Automattic – 4.9.1

### Inactive Plugins (9) ###

Duplicate Page: by mndpsingh287 – 4.3
Maintenance: by WebFactory Ltd – 3.99
Ocean Extra: by OceanWP – 1.7.0
Smush: by WPMU DEV – 3.8.2
Ultimate Member: by Ultimate Member – 2.1.15
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.46

W3 Total Cache: by BoldGrid – 2.0.1
WPScan: by WPScan Team – 1.14.3
Yoast SEO: by Team Yoast – 15.6.2

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.0.5
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6005 - /shop/
Cart: #69 - /cart/
Checkout: #70 - /checkout/
My account: #71 - /my-account/
Terms and conditions: #8967 - /terms-conditions/

### Theme ###

Name: OceanWP
Version: 2.0.2
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 72
Oldest: 2021-01-13 09:17:01 +1100
Newest: 2021-01-20 17:20:31 +1100

Pending: 2
Oldest: 2021-01-21 12:14:30 +1100
Newest: 2021-01-27 09:18:17 +1100

This is the paypal log:

2021-01-20T22:08:04+00:00 INFO Generating payment form for order 9270. Notify URL: https://www.townssecurity.com.au/wc-api/WC_Gateway_Paypal/
2021-01-20T22:08:04+00:00 INFO PayPal Request Args for order 9270: Array
(
[cmd] => _cart
[business] => [email protected]
[no_note] => 1
[currency_code] => AUD
[charset] => utf-8
[rm] => 2
[upload] => 1
[return] => https://www.townssecurity.com.au/checkout/order-received/9270/?key=wc_order_Pe7oH7fwxu6vr&utm_nooverride=1
[cancel_return] => https://www.townssecurity.com.au/cart/?cancel_order=true&order=wc_order_Pe7oH7fwxu6vr&order_id=9270&redirect&_wpnonce=2a4d419872
[image_url] =>
[paymentaction] => sale
[invoice] => WC-9270
[custom] => {“order_id”:9270,”order_key”:”wc_order_Pe7oH7fwxu6vr”}
[notify_url] => https://www.townssecurity.com.au/wc-api/WC_Gateway_Paypal/
[first_name] => ***
[last_name] => ***
[address1] => ***
[address2] => ***
[city] => ***
[state] => ***
[zip] => ***
[country] => ***
[email] => ***@***
[night_phone_a] => ***
[night_phone_b] => ***
[address_override] => 0
[no_shipping] => 0
[tax_cart] => 1.91
[shipping_1] => 15.00
[item_name_1] => EM Card (Thick)
[quantity_1] => 2
[amount_1] => 2.03
[item_number_1] => TW-01
[bn] => WooThemes_Cart
)

Thanks,