albawani

@johnbillion is there any point we can start with them ?

I raise the request here because Query Monitor is not working with GF.

I think they will not engage because their plugin is working fine.

Can we tell them what is their mistake as a starting point ?

Hi @yeisonbp

I discover the issue exactly:
If any user opens a ticket then the support agent can’t see the attachment.
If a support agent opens a ticket for a test then he can see his attachment.
If a support agent opens a ticket for a test then the other support agents can’t see his attachment.
In the fornt-end ticket: the attachments are shown perfectly and there is no issue at all. the problem only when viewing the ticket from backend

https://www.screenpresso.com/=WAxod
https://www.screenpresso.com/=PQbWe

I believe it’s a security issue and not related to user roles, it’s related to attachment field permissions
there is an error log at all since it’s a permission conflict. is there any place I can say: support agents has the right to see all attachments?

• This reply was modified 3 years, 11 months ago by albawani.
• This reply was modified 3 years, 11 months ago by albawani.

both users have the same role
both users opening the same ticket
both users are not assigned to the same ticket

i update to 6.0.1 and the issue still there …

version 5.9.0 is under dev. since Dec/18 !
no single update till now !!