Elementor Team

Hi,

Thank you very much for reporting this issue.

Please note that this is a WordPress-related issue, and we are actively collaborating with WordPress to resolve it. In the meantime, kindly follow the steps below to install the theme.

1. Navigate to Hello Elementor’s theme page. https://www.ads-software.com/themes/hello-elementor/
2. Press on the Download button in the top right, and download the .zip file of the theme.
3. Head over to WordPress Dashboard > Appearance > Themes > Add New Theme > choose the .zip file you’ve downloaded
4. Upload the theme and activate it.

Elementor Support

Hi,

Thank you very much for reporting this issue.

Please note that this is a WordPress-related issue, and we are actively collaborating with WordPress to resolve it. In the meantime, kindly follow the steps below to install the theme.

1. Navigate to Hello Elementor’s theme page. https://www.ads-software.com/themes/hello-elementor/
2. Press on the Download button in the top right, and download the .zip file of the theme.
3. Head over to WordPress Dashboard > Appearance > Themes > Add New Theme > choose the .zip file you’ve downloaded
4. Upload the theme and activate it.

Elementor Support

• This reply was modified 4 months, 3 weeks ago by Elementor Team.

Hi,

Please use our premium support for Elementor Pro issues.

https://my.elementor.com/websites/

Best regards,
Alex

Hi,

Could you elaborate what seems to be the issue with the loop builder exactly? If you could send a screenshot or two, that would be great as well, so we can narrow down a potential cause of the problem.

Have a great weekend,
Alex

• This reply was modified 1 year, 5 months ago by Elementor Team.

Hi,

Since you’re an Elementor Pro user, please contact us on my.elementor.com and open a support ticket, so we can provide you with the premium support either through the chat or email ticket option.

Alex

Hi,

Apologies for not getting back to you sooner. Did you manage to resolve the issue in the meanwhile? In case the problem still persists, please do the following:

1. Make sure you have a complete backup. See here: https://elementor.com/blog/backup-wordpress/
2. Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible).
3. Deactivate all plugins apart from Elementor.
4. If this doesn’t help, switch your theme (temporarily) to the Hello Theme and see if it makes any difference.

Hi @jorihlen

Apologies for not getting back to you sooner. As you’re using the Pro version of our plugin, please proceed to contact us on our chat or email premium support, so we can get the issue sorted with the urgency it requires.

Hi @maxinoriega

Apologies for not getting back to you sooner. Are you still facing the same issue? Usually fatal errors occur when the Elementor version is outdated or due to plugin incompatibilities with other ones you might have installed at the same time. Do the messages still persist even after disabling all plugins except Elementor and switching to another theme?

Hi @maddogkujo ,

Please try?disabling?Improved CSS Loading, from Elementor > Settings > Features:?https://prnt.sc/Dlz1GU-A7Y-P

Alex

Hi,

Does this only impact one page, or are you unable to load when trying to edit all of them? If you could provide the URL to your website, and a screenshot of how it looks like, that would be great as well.

Alex

• This reply was modified 1 year, 6 months ago by Elementor Team.
• This reply was modified 1 year, 6 months ago by Elementor Team.

Hi,

Can you elaborate on what you mean by the templates becoming useless? I’ve opened your website, and it seems to be fine on the live version. If you have access to your dashboard, please try to do the following:

1. Make sure you have a complete backup. See here: https://elementor.com/blog/backup-wordpress/
2. Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard.
3. Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible).
4. Deactivate all plugins apart from Elementor. If this helps, reactivate them one by one to find the culprit causing the website to crash when working alongside Elementor.
5. If this doesn’t help, switch your theme (temporarily) to the Hello Theme and see if it makes any difference.

Hi,

If you’re unable to access your dashboard, please check your email for a recovery email sent by WordPress. In case there isn’t one, contact your hosting provider to disable all plugins in order for you to obtain access to your dashboard once more.

As soon as you have access to your dashboard again, and all your plugins are disabled, switch your theme to a default theme such as Hello Theme, and try to enable Elementor again. Check if it works with just the Elementor plugin enabled. If it goes through, proceed to re-enable the rest of the plugins one by one.

Alex

Hi,

Could you send a screenshot if possible of how it looks like from your end? There are a couple of different scenarios regarding the form widget, so it would help a lot with narrowing down the potential cause of this issue. Does the entire page crash, or does the browser crash as well? If you could send us the memory information part of your System Information file – that would be great as well!

Alex

• This reply was modified 1 year, 6 months ago by Elementor Team.

Hi,

Apologies for not answering you sooner, and thanks for your detailed answer.

As it seems that you’ve already found the potential cause of the issue, I will please advise you to report this directly to our developers on our GitHub channel, as they’ll be able to respond to you there with a potential fix or an update in case this is a bug from our end.

https://github.com/elementor/elementor

Alex

Hi,

Have you tried editing from a different browser to rule out a possible browser issue? Furthermore, please do the following:

1. Make sure you have a complete backup. See here: https://elementor.com/blog/backup-wordpress/
2. Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible).
3. Deactivate all plugins apart from Elementor. It’s possible that there might be another plugin that is causing a conflict with Elementor after the latest update.
4. If this doesn’t help, switch your theme (temporarily) to the Hello Theme and see if it makes any difference.