ripple2439

@kaggdesign You can accept the feedback and improve the product, or you can just blame on me. It’s up to you.

Have a great life.

I know it’s the standard WordPress UI, that doesn’t mean that’s the accurate for your plugin. You could easily divide the information into more tabs, perhaps having a “connection” tab where you just declare your secrets and save them and test them and that’s it. The rest of the configs are on another tab.
I’m just posting here a normal UX bug.

Hope you can improve, or not, it’s up to you.

Thanks!

Last night I found the issue, at least with me.

I am going to explain how I was able to solve it. It all boils down to a bad interface design.

When the plugin is configured for the first time, the following data must be loaded:

• Site Key
• Secret Key

Immediately below the fields where that data is entered, the following appears:

• Sample captcha (in case the Site Key and/or the Secret Key are not configured, it shows an error message).
• Check site config button
• Reset notifications button

So, as soon as one fills in the Site Key and the Secret Key, one could understand (or at least me) that by pressing the “Check site config” button, it will work. But not. Therein lies the error. You have to scroll to the end of the page, save the data (regardless of the fact that the sample captcha is saying that there is an error). Then go back up and press the “Check site config” button.

So, there, the error occurs. It is, as I said before, the result of a bad user interface.

I leave a video here of what I am commenting on (clearly I have completed the Secret Key before so as not to reveal the sensitive data)

I hope it can help you improve the plugin.

Greetings!

• This reply was modified 1 year, 3 months ago by ripple2439. Reason: Bad introduction

Hey @wpniall ,

Thanks for your reply! Last night I found the issue, at least with me. And in fact I take this opportunity to correct myself, I had the same hCaptcha configuration problem, but not with the Woocommerce environment, only with WordPress.

I am going to explain how I was able to solve it. It all boils down to a bad interface design.

When the plugin is configured for the first time, the following data must be loaded:

• Site Key
• Secret Key

Immediately below the fields where that data is entered, the following appears:

• Sample captcha (in case the Site Key and/or the Secret Key are not configured, it shows an error message).
• Check site config button
• Reset notifications button

So, as soon as one fills in the Site Key and the Secret Key, one could understand (or at least me) that by pressing the “Check site config” button, it will work. But not. Therein lies the error. You have to scroll to the end of the page, save the data (regardless of the fact that the sample captcha is saying that there is an error). Then go back up and press the “Check site config” button.

So, there, the error occurs. It is, as I said before, the result of a bad user interface.

I leave a video here of what I am commenting on (clearly I have completed the Secret Key before so as not to reveal the sensitive data)

I hope it can help you improve the plugin.

Greetings!

I’ve same issue. I’ve tried different sites, recreated the keys, deleted the plugin and reinstall. Nothing works for me. Of course I’ve an account.