alexandrubodea

Hi @aklaren,

Please share a screenshot (from the front end) with the labels that are not translated. Make sure the entirety of the page can be seen.

You can use a site like https://snipboard.io/ to share the screenshots.

Best regards,

Hi @tristanmds,

Sorry, but we are not allowed to speak about the paid versions here. In case you would like to have that conversation please open a support ticket using our site https://www.cozmoslabs.com/support/. I’m saying this since this issue is most likely related to the subscription plan you’re using and that specific plan functionality is available only in our paid plugin version.

Best regards,

Hi @larahe,

Are you referring to the “User to Edit” selection (you can read more about this here)? If this is what you’re referring to, then it’s important to mention that this only appears when an Administrator views that page.

If you want to see how it looks for a normal user, then from an Incognito window log in with a normal user account (e.g. Subscriber role).

Best regards,

Glad to hear this!

Hope you have a great week ahead!

Kind regards,

Hi @superbr,

Thank you for your kind words!

Best regards,

Hi @superbr,

While this functionality is not directly added to our plugin, you should be able to achieve this while using the following code:

function wppb_check_username_length_custom( $message, $field, $request_data, $form_location ) {
    $min_length = '5';
    $max_length = '25';
    
    if( !empty( $request_data['username'] ) ){
        $length = strlen( $request_data['username'] );
        
        if ( $length > $max_length ) {
            return __('Your username exceeds the maximum length allowed.', 'profile-builder');
        }
        elseif ( $length < $min_length ) {
            return __('Your username is under the minimum required length.', 'profile-builder');
        }
    }
}
add_filter( 'wppb_check_form_field_default-username', 'wppb_check_username_length_custom', 10, 4 );

Note: You can add the code to your site by adding it to your theme’s ‘functions.php’ file or by creating a new plugin as described?here.

Note 2: You can edit the ‘$max_length’ and ‘$min_length’ variables and also the ‘Your username exceeds the maximum length allowed.’ and ‘Your username is under the minimum required length.‘ messages.

Best regards,

Hi @tristanmds,

Just to be sure of some things first:

1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder and Paid Member Subscriptions (make sure the plugin version can be seen)?
2. Could you please go to your site’s Dashboard -> Profile Builder -> Form Fields -> edit the reCaptcha field -> and send a full screenshot from there? Please make sure the API Keys are hidden/blurred.

You can use a site like https://snipboard.io/ to share the screenshots.

Best regards,

Hi @larahe,

You will need to edit each button from the created pricing table (you can check this screenshot: https://snipboard.io/rVJ2sx.jpg). After which you need to replace the first part of the URL to be the URL of the page where you have the Profile Builder Registration form (where you have the PMS subscription plan field added) and not the one from Paid Member Subscriptions. You can read more about this base functionality here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/shortcodes/#Pre-select_a_subscription_plan_through_an_URL_parameter

Best regards,

Hi @benlie,

But I was talking about new members. So in my case, a new member registers, the payment failed, but without ever having paid, the user can instantly access the content. That’s wrong?

-> Exactly, this is an issue. To investigate this:

1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
2. Could you please provide the URL of the page where the users who with failed payments can see the restricted content?
3. Could you please go to your site’s Dashboard -> Pages -> click on the page where you have this issue -> and send a screenshot of exactly how the PMS Content Restriction functionality was applied to that page?

You can use a site like https://snipboard.io/ to share the screenshots.

Best regards,

Hi @guido07111975,

Thank you for reporting this!

I created a task and we will fix this in one of our future updates to Profile Builder.

Best regards,

Hi @benlie,

Our Content Restriction functionality is based on the membership status and not the payment status. There is a small difference between this since let’s say a user canceled their membership, which means they can still access the restricted content until the subscription expires. Now this user tries to manually renew the plan (while it’s still canceled), but the payment fails, in this case, the user will still have access to that content (until the membership expires), even if the payment for the renewal failed.

To see the status of your members and if indeed that user should still have access or not (since there might be an issue after all), you can go to Paid Member Subscriptions -> Members -> search for that user -> and check the status of their membership and if indeed that membership should still be Active or not. You can read more about this here.

Let me know how this goes.

Best regards,

Hi @simbian,

Quick update:

We’ve released a new version of Profile Builder which fixes this issue. Please update the Profile Builder plugin to version 3.12.7

Best regards,

Hi @larahe,

You can’t add extra fields to the Paid Member Subscriptions form, but you could make use of the integration between Paid Member Subscriptions and?Profile Builder?to add extra fields to the forms. You can download the Free version of Profile Builder from here.

Paid Member Subscriptions integrate 100% with Profile Builder, documentation here. You can also read more about the new Registration process here (basically you are using the Profile Builder Registration form in which you add the PMS Subscription Plans as a field).

Note: You can see here?https://www.cozmoslabs.com/docs/profile-builder-2/manage-user-fields/#Default_Fields_Types?all the fields that you can have with Profile Builder?Free?version. While utilizing the Free version, you might be able to use the Input field for all your types of inputs.

Best regards,

Hi @dmeimaris,

We’ve just released a new version of Profile Builder which fixes this issue. Please update the Profile Builder plugin to version 3.12.7

Best regards,

After receiving a more detailed explanation of the setup, it became clear that the initial solution was not suitable for the intended use, still a different workaround was provided. Ultimately a full refund was granted.

We’re sorry Profile Builder didn’t meet your project’s needs and apologize for the trouble caused!