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Forum: Plugins
In reply to: [WooCommerce] Checkout causing 2 seperate orders

Thread Starter alexcommunity
(@alexcommunity)

1 year, 3 months ago

Hi I will give these a go. Just a follow up to this though I increased the memory limit on the website and it seems to have fixed this issue – could a smaller memory limit have been effecting the checkout process?

Forum: Plugins
In reply to: [WooCommerce] Checkout causing 2 seperate orders

Thread Starter alexcommunity
(@alexcommunity)

1 year, 3 months ago

Hi, I have had a response from a customer who has had this issue.

I’ve paid for the product twice, because on the first attempt to pay your website had a message stating “not able to process payment at this time”. So I went ahead and tried a second time.

Forum: Plugins
In reply to: [WooCommerce] Checkout causing 2 seperate orders
Thread Starter alexcommunity
(@alexcommunity)

1 year, 3 months ago
Hi there, thanks for getting back to me. This is the report from Woocommerce

We only have Stripe running as a payment gateway currently

` WordPress Environment WordPress address (URL): https://www.communitytherapy.com.au Site address (URL): https://www.communitytherapy.com.au WC Version: 7.9.0 REST API Version: ? 7.9.0 WC Blocks Version: ? 10.4.6 Action Scheduler Version: ? 3.6.1 Log Directory Writable: ? WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: – Language: en_AU External object cache: ? Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 30 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 8.0.33-cll-lve Max Upload Size: 30 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 7.9.0 WC Database Prefix: wpil_ Total Database Size: 1006.90MB Database Data Size: 621.15MB Database Index Size: 385.75MB wpil_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wpil_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpil_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpil_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpil_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB wpil_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB wpil_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpil_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpil_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpil_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpil_woocommerce_shipping_zone_methods: Data: 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Hide errors from visitors: ? 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Number of Decimals: 2 Taxonomies: Product Types: course (course) courses (courses) external (external) grouped (grouped) license (license) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #4248 – /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: #6351 – /checkout/ My account: #4683 – /account/ Terms and conditions: ? Page not set Theme Name: Community Therapy Version: 4.56 Author URL: https://www.rhyshughes.com.au Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: communitytherapy/woocommerce/archive-product.php communitytherapy/woocommerce/checkout/form-checkout.php communitytherapy/woocommerce/checkout/review-order.php communitytherapy/woocommerce/emails/customer-invoice.php communitytherapy/woocommerce/emails/customer-new-account.php communitytherapy/woocommerce/myaccount/orders.php version 7.0.1 is out of date. The core version is 7.8.0 communitytherapy/woocommerce/single-product.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-08-07 06:08:58 +10:00 Options: ? Notes: 178 Onboarding: completed Action Scheduler Complete: 13,690 Oldest: 2023-07-07 01:48:40 +0000 Newest: 2023-08-06 23:05:56 +0000 Failed: 3 Oldest: 2023-04-05 00:35:35 +0000 Newest: 2023-06-09 00:06:33 +0000 Pending: 1 Oldest: 2023-08-07 06:15:06 +0000 Newest: 2023-08-07 06:15:06 +0000 Status report information Generated at: 2023-08-07 10:06:58 +10:00 `
- This reply was modified 1 year, 3 months ago by alexcommunity.

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