Alex

Hi,

If you are a paid user, please contact us directly on our website, https://translatepress.com/support/.
In this way, we will identify you as a user and our finance department will send you the invoice directly.

I’m closing this thread.

Kind Regards,

• This reply was modified 17 hours, 26 minutes ago by Alex.

Hi,

Glad to know is working that way.

Enjoy TranslatePress,

Hi,

Still our plugin is not active on https://plethora.ae/. I just checked.

Hi,

Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

??Briefly disable all other plugins and enable the default Twenty Twenty theme. If this fixes the problem, enable everything one by one or in small chunks, checking each time to see when the problem returns.

Kind Regards,

Hi,

Glad to know is working now.

Enjoy TranslatePress,

Hi,

Glad to know is working now.

Enjoy TranslatePress,

Hi,

You can try to disable it and set up a WP default theme, like twenty-twenty for example.

If the issue persists, do you have JetSearch? Because it seams like JetSearch added some compatibility with TranslatePress and applied a filter

//Translatepress Compatibility
if ( class_exists( ‘TRP_Translate_Press’ ) ) {
add_filter( ‘trp_force_search’, ‘__return_true’ );
}

This applies this filter on ALL queries basically braking queries entirely.

The only posts that worked, were the posts that we indexed for search, basically posts that were accessed in a secondary language before installing JetSearch.

To fix this

• Create an empty plugin like this: https://gist.github.com/sareiodata/76f701e01db6685829db
• Add the following code to the end of it:
  add_filter( ‘trp_force_search’, ‘__return_false’, 99 );
• Install this plugin via FTP (copy it inside wp-content/plugins) or create a zip archive with it and install it via the WordPress plugin upload functionality

And if possible contact JetSearch via their support and ask they remove the filter as it completely brakes queries in secondary languages.

Kind Regards,

Hello,

Thank you so much for the 5 stars. We’re thrilled to hear you love the plugin and find it easy to use. Your support means a lot to us.

Best Regards,

Hi,

Is there an option for you to add that WhatsApp section though a shortcode? You can use our Conditional Shortcode Based On Language to display different content for different languages https://translatepress.com/docs/translation-shortcode/, or if your website is built with Elementor, you can restrict the modules based on language using our Restrict by Language integration: https://translatepress.com/docs/restrict-by-language/elementor-integration/.
Also, we have similar integrations with Oxygen Builder, https://translatepress.com/docs/restrict-by-language/oxygen-builder-integration/, and WP Bakery, https://translatepress.com/docs/restrict-by-language/wpbackery-integration/.

Best Regards,

Hi,

Thank you for your feedback! I’m glad to hear that your experience with the product is generally positive.


Best Regards,

Hi,

It doesn’t seem you have TranslatePress active on https://plethora.ae/.
If the issue persists, first, please try a compatibility test to exclude any conflict with other code. Briefly disable all other plugins and enable the default Twenty Twenty theme. If this fixes the problem, enable everything one by one or in small chunks, checking each time to see when the problem returns.

Best Regards,

Hi,

Please, try to exclude from translation the HTML selector of that button (that triggers the mollie payment) using the Exclude selectors from translation feature in TP Settings –> Advanced tab –> Exclude strings section. Save changes, clear your cache and see if that helps.

Best Regards,

Hi,

From what’ve tested, the page https://www.pedlex.com/promotions/fr/produit/heavy-duty-mobile-cabinet-10-drawers-72x27x43h/ works just fine, without any 404 error.

Best Regards,

Hello,

Firstly, make sure that you are using the latest version of our TranslatePress plugin.

Next, try to verify that the issue is persisting when you do not reorder the languages and keep the default language as is.

You mentioned that you tried to write some custom code. It is important to ensure that you have completely removed any of this leftover custom code from your server which could be causing problems.

You specified that the issue resolves when disabling TranslatePress plugin. So, we can assume the plugin might be conflicting with some other components of your WordPress site, so you should try a compaitlbity test where to keep active only our plugin and check if the issue persists.

?Please let us know if you continue to face this issue after performing these steps.

Best Regards,

• This reply was modified 3 days, 17 hours ago by Alex.

Hi,

TranslatePress itself does not handle caching, your cache plugins (W3 Total Cache or WP Rocket) handle that. The cache needs to be cleared each time a translation is edited to avoid version overlapping.
What you can try also is to clear the browser cache as well.

As soon as this topic is related to the cache plugins you are suing, if the issue persists, please contact their support for more details.

Best Regards,

• This reply was modified 3 days, 18 hours ago by Alex.