alexg22

@hikinmike Did Harold address this issue with you?

Steven,

I am actually part of the new management team. The old plugin had a lot of issues we were not aware of. My team has spent a lot of time redeveloping the old plugin. When WordPress came out with its new update we discovered that there were many aspects of the old plugin that were deprecated. We continue to work daily to address issues and will continue to support this plugin.

Awesome! Glad to hear that. We are working hard to capture all fixes with the new WordPress updates and theme incompatibilities.

@hikinmike You are aware the plugin is under new management. What exactly are you trying to suggest with the shortcode? Can you please explain the nature of your comment so we can look into this.

@iammarkrojas What theme are you using?

@iammarkrojas Thanks for the heads up. So everything looks good without the override? Hopefully, this helps others.

Aaron,

We apologize. It was our understanding that you did not want to use the plugin and only wanted a refund. You should see that credited to your account. It did not appear you were looking for additional help according to the conversation. We apologize for the miscommunication.

“Good afternoon. My name is Aaron. I purchased this plugin for our sermons on our website. We use the Avada theme. I have worked with it now trying to get it to work for a couple weeks and the only way anything shows up is if I use a code block element and put in shortcodes. I followed the directions for installing and getting started and it still is not working properly. I would like to ask kindly for a refund. I am not upset at all just disappointed. It has taken too much time in putting together our church website. So, I kindly ask if I could receive a refund of the payment I made for the pro version. I will not be using the plugin at all. Thank you for your time.

Aaron”

we detected the issue it was cause of different php versions users are using

in old version the old team used filter in code for video field. That filter was PHP version dependent. We are going to push a new version

Please delete and try and reload the plugin. THis should clear the issue.

Can you try and delete your current version and download the latest from the repository. See if that fixes it.

• This reply was modified 4 years, 7 months ago by alexg22.

@wshosted No problem… The big issue has been our file is changing somehow when we upload it to the repository. On our end everything works. We did resubmit our latest version and it appeared it was fixed. Can you delete and reload the latest version and let us know if you are still having this issue?

@wshosted if you are as passionate about the plugin as we are, consider donating to help support future updates and maintenance we would appreciate it!

@amcnicoll Thanks! This appears to be the issue. It worked perfectly on our end but when we transferred everything over we have had issues. Thanks for your support and understanding!

Download the old version or check if your website has a restore option in the backend section.

Sorry about the issue. We are working on a fix. Please revert to previous version.