alexisbienayme

Hi,

That’s a good news you managed to solve the issue.

I remain at your disposal if you have any other question.

Best Regards,

Alexis

Hi,

Thanks for contacting us !

Could you please uninstall the plugin and reinstall it, and check if that solves the issue ?

Best Regards,

Alexis

Hi,

To ensure that there is not a conflict issue with another plugin, I would recommend trying to disable every plugins on a staging website, and enable them one by one until the issue comes back, which will help you to identify the faulty plugin.

Best Regards,

Alexis

Hello,

Thank you for your message.

Of course! I have informed our Product team about your request to improve our features.

Best regards,

Alexis

Hi,

Thanks for contacting us ! The issue might happen when the HTML form of the form has been changed differently, and is not compatible anymore with the Brevo plugin.

I would recommend trying with a form by default, with no changes, to check if that solves the issue.

Best Regards,

Alexis

• This reply was modified 1 week, 5 days ago by alexisbienayme.

Hi @sunnydhain1,

Thanks for contacting us ! Please contact us at https://account.Brevo.com/support as this requires a thorough check of your plugin settings.

I remain at your disposal for any information.

Best Regards,

Alexis

Hello,

Thank you for contacting us.

Unfortunately, the birthday attribute is not a default attribute in Woocommerce, so it’s not possible to synchronize it with your Brevo account.

The Brevo plugin only synchronizes Woocommerce default attributes.

Best regards,

Alexis

Hi,

Thanks for contacting us. Unfortunately, it’s not possible to display the price VAT included using the {ORDER_PRODUCTS}.

However, you can use the Automation workflow to send the order confirmation mail with the price with and without the VAT.

Here’s an article about this : https://help.brevo.com/hc/en-us/articles/4405985546258-Order-confirmation-Part-2-Set-up-an-order-confirmation-workflow#h_01FEK9G6K2SV9FV5VGM3DTDM4C

Best Regards,

Alexis

Hi,

Thanks for your suggestion! Currently, it’s not possible to prolong this display duration through the settings, but I’ll pass it to our Product Team for an improvement of our features.

I remain at our disposal for any information.

Best Regards,

Alexis

Hi,

Thanks for contacting us ! Could you please confirm if your attributes through your Brevo account are FIRSTNAME and LASTNAME ?

Depending on your geolocation, attribute names can be modified. For example, in France, you could have the attribute FIRST NAME and LAST NAME instead.

Best Regards,

Alexis

Hi,

I think we’ll need to take a closer look at your template.

Please contact us from this page: https://account.Brevo.com/support

Our team will be happy to help you.

Best Regards,

Alexis

Hi,

Thanks for your message. Unfortunately the form from the plugin does not have the multiple choice attribute yet. However, I have passed your needs to our Product team for an improvement of our features.

As an alternative, you can create a form directly from your Brevo account and add the multiple choice and embed the form to your website.

Best Regards,

Alexis

Hi @lombrik5,

This warning message means that you have enabled the SMTP of Brevo twice, which can create some conflict issues on the deliverability of your mails.

The SMTP has been enabled on the WP Mail SMTP, and on the “Newsletter, SMTP, Email marketing and Subscribe forms by Brevo” with the “Activate email through Brevo” option enabled.

To solve the issue, you would need to disable the SMTP on WP Mail SMTP or the option in the Brevo plugin.

Best Regards,

Alexis

Hi,

I just grabbed the ticket, and answered you in this one.

Best Regards,

Alexis

Hi @alicenavorski ,

Thank you for your feedback. I’m sorry to hear that you’ve encountered difficulties with importing forms into WordPress and saving new translations for messages. I understand how frustrating it can be to have to recreate forms without styling, and I apologize for any inconvenience this has caused.

Please know that your feedback is valuable to us, and we’re committed to improving these features. Our team is actively working on enhancements to make this process smoother and more user-friendly.

In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your patience and your business as we work to improve your experience.

Best regards,

Alexis