alexisbienayme

Hi,

Thanks for contacting us ! Could you please confirm if your attributes through your Brevo account are FIRSTNAME and LASTNAME ?

Depending on your geolocation, attribute names can be modified. For example, in France, you could have the attribute FIRST NAME and LAST NAME instead.

Best Regards,

Alexis

Hi,

I think we’ll need to take a closer look at your template.

Please contact us from this page: https://account.Brevo.com/support

Our team will be happy to help you.

Best Regards,

Alexis

Hi,

Thanks for your message. Unfortunately the form from the plugin does not have the multiple choice attribute yet. However, I have passed your needs to our Product team for an improvement of our features.

As an alternative, you can create a form directly from your Brevo account and add the multiple choice and embed the form to your website.

Best Regards,

Alexis

Hi @lombrik5,

This warning message means that you have enabled the SMTP of Brevo twice, which can create some conflict issues on the deliverability of your mails.

The SMTP has been enabled on the WP Mail SMTP, and on the “Newsletter, SMTP, Email marketing and Subscribe forms by Brevo” with the “Activate email through Brevo” option enabled.

To solve the issue, you would need to disable the SMTP on WP Mail SMTP or the option in the Brevo plugin.

Best Regards,

Alexis

Hi,

I just grabbed the ticket, and answered you in this one.

Best Regards,

Alexis

Hi @alicenavorski ,

Thank you for your feedback. I’m sorry to hear that you’ve encountered difficulties with importing forms into WordPress and saving new translations for messages. I understand how frustrating it can be to have to recreate forms without styling, and I apologize for any inconvenience this has caused.

Please know that your feedback is valuable to us, and we’re committed to improving these features. Our team is actively working on enhancements to make this process smoother and more user-friendly.

In the meantime, if there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your patience and your business as we work to improve your experience.

Best regards,

Alexis

Hi @bobstar ,

Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you’re experiencing with your transactional emails. I understand how frustrating this must be, and I apologize for any inconvenience this has caused.

We want to make sure you get the support you need. To address this issue more effectively and find a solution, I kindly ask that you reach out to our support team directly at https://account.brevo.com/support. Our team will be able to look into your account and provide more tailored assistance.

We appreciate your patience and your business, and we’re committed to helping you resolve this as quickly as possible.

Best regards,

Alexis

Hi @crossborderseminars,

Thank you for sharing your feedback with us and for your review! I completely understand that managing time-sensitive coupons with a list of 1,000 people and a daily limit of 300 emails could be challenging, especially when timing is critical.

For campaigns like this, it’s true that our free plan might have some limitations. That’s why we offer paid subscriptions that allow you to send a larger number of emails per day without having to manually segment your list.
These options are designed to provide more flexibility and to better support the growth of small businesses.

If you’re interested, I’d be happy to help you explore these options and find a solution that better meets your needs. In the meantime, we genuinely appreciate you taking the time to share your thoughts, as it helps us improve.

Please don’t hesitate to reach out if you have any questions or if you’d like further assistance.

Best regards,

Alexis

Hi,

Thanks for your concern. Could you please create a ticket at https://account.Brevo.com/support and put in the subject of the ticket “WordPress : For Alexis”, so I will have a look at it closely ?

Best Regards,

Alexis

Hi,

Thanks for contacting us !

As this topic is related to the forms and not the plugin, I would recommend creating a ticket at https://account.Brevo.com/support . This way, our agents will be able to assist you.

Best Regards,

Alexis

Hi,

Thanks for contacting us ! Can you try to uninstall the plugin and reinstall it as well ?

Once you created your form, can you first try to copy paste the shortcode in a page, to ensure it works ?

Best Regards,

Alexis

Hi @pravtiw,

Apologies for the late answer. Unfortunately, it is not possible to sync the custom attributes.

Our plugin only sync the attributes by default. However, I have passed your needs to our Product team for a better improvement of our features.

Best Regards,

Alexis

Hi,

Thanks for your message. It’s noted.

I remain at your disposal for any information.

Best Regards,

Alexis

Hi @fpuenteonline,

Thanks for your message. Indeed the issue was fixed in this version.

Don’t hesitate to let us know if you need any assistance.

Best Regards,

Alexis

Hi @fburatti,

Could you please open a ticket through this link : https://account.Brevo.com/support ?

It’s possible to remove the tracker from your website, but it requires a technical intervention.

Best Regards,

Alexis