alexwcoleman

Hi folks! Alex here from GiveWP Priority Support. From what I understand, Weglot doesn’t have access to GiveWP settings, which is where the content of PDF receipts is entered. If that’s true, and if this is about translating PDFs themselves, this won’t be possible with Weglot.

To my knowledge, Weglot also does not create a post for each new language. If it did, you’d able to have a form for each language and leverage per-form PDF content settings available in GiveWP.

Thanks, have a good day!

Hi! Thanks for the information. I can see from the site’s System Info that a few database tables are missing – any table preceded with a red X means the table is missing.

Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/

The error you sent sounds like there are donations with a missing donation form and possibly a missing donor as well. Usually those are old donations (but not exclusively ??). The best way to check for them is to view the list of donations in Legacy View and start at the oldest donations and move forward. A missing form will be listed as Untitled and the donor will say “no donor” or “donor missing”.

The Legacy View button is in the top right-hand corner of the page where you view donations at Donations >> Donations. Then, navigate to the oldest page and move forward. The easiest course of action here is to delete those donations. Deleting those donations should get rid of that error.

For the missing database tables I’d like you to uninstall GiveWP (make sure to take a backup first, but also choose not to delete any GiveWP data.

Please keep us updated here. Have a good day!

Hello,

Glad you reached out. Happy to help!

That specific error happens when there are one or more donations with missing data.

Go to Donations -> Donations and go through all your donations to see if any of them are missing the donor (“donor missing”), or are not attached to any donation form (Untitled). It might be easiest to use the Legacy View, and start from the oldest donations first ??:

This sort of data corruption can happen when you update GiveWP from a really old version to a newer version, or when a donation form or donor has been deleted.

The easiest way to fix the issue is to delete those donation entries.

Let us know about the above and we’ll look into this further if need be. Have a good day!

Hello!

Glad you reached out. Happy to help!

Some additional information will help figure out a plan of action ??. Can you provide the PHP error that was generated? If you don’t know how to get to the PHP error logs you can ask your host where to find the PHP error logs on the server, then copy/paste or attach the relevant error in your reply.

Also, please send along your System Info.

Navigate to Donations >> Tools >> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. Here’s a screencast of how to get System Info: https://screencast-o-matic.com/watch/c3eD0gVFgnc

That will give me additional more context to be able to help.

Looking forward to getting to the bottom of this – have a good day!

Hi!

To be clear: it sounds like you aren’t using GiveWP? I looked at your page’s HTML and didn’t seen any reference to the plugin at all. If there was any reference to GiveWP in your code previously, then I imagine it was the WP Rocket plugin (or any other plugin/server cache) that was holding on to an old version of the site.

Since I can’t find any reference to GiveWP on your site I’m going to close this thread. If the issue persists please reply here and we’ll take a look. Have a good day!

GiveWP has released version 3.5.1 of the core plugin. It fixes the issue of PayPal Donations not being able to connect.

The issue was that PayPal had changed something on their end and not notified anyone of this. After collaborating with PayPal Engineers, GiveWP and PayPal found the issue and the fix.

Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/

Then, update GiveWP to version 3.5.1 and connect to PayPal. On some servers/hosts you might have to clear all the cache in both plugins and in your hosting account.

Let us know if you have any issues and we’ll assist you. Have a good day!

That’s great to hear! I’ll close this thread. Have a good day!

Hi!

Glad you reached out. Happy to help!

GiveWP has released version 3.5.1 of the core plugin. It fixes the issue of PayPal Donations not being able to connect.

The issue was that PayPal had changed something on their end and not notified anyone of this. After collaborating with PayPal Engineers, GiveWP and PayPal found the issue and the fix.

Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/

Then, update GiveWP to version 3.5.1 and connect to PayPal. On some servers/hosts you might have to clear all the cache in both plugins and in your hosting account.

Let us know if you have any issues and we’ll assist you. Have a good day!

Hi!

Glad you reached out. Happy to help!

Capitalising raised/donations/goal can be achieved by using CSS. It looks like you’re using the Multi Step template – is that correct? If so:

The multi-step donation form and the donor dashboard load in an iframe, to make them more resistant to changes made in the theme’s CSS. That’s helpful for avoiding theme conflicts, but makes customizing the style of them a bit more difficult. There are two PHP code snippets in our Snippet library that will help with that process.

The first is for small changes (and the one I recommend ??), and adds some style inline to the donor dashboard or the multi-step donation form: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/style-givewp-iframes.php

On that one, you modify lines 16-26 with your own CSS. Here’s what I used:

.income-stats {
    text-transform: capitalize !important;
}

The other is for enqueueing your own CSS completely via a custom stylesheet: https://github.com/impress-org/givewp-snippet-library/blob/master/form-customizations/css-customizations/enqueue-style-for-givewp-iframes.php

If you need assistance implementing custom PHP code on your website we have this guide:
https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

Let me know once you’ve implemented and tested the above. I’m here for any further questions or additional assistance regarding this specific topic. Have a good day!

Hi Troy,

GiveWP doesn’t have anything like that out-of-the-box. It might be possible, but would definitely be in the realm of custom coding, which we can’t do. If you know a developer they might be able to give you an idea of what it would take to achieve this.

I’ll close this thread out now ??.

Hi!
I wanted pop back in here. I’ve been communicating with PayPal about this. There’s been no fix yet, but I’ve sent more information over to them this morning.

Have a good day!

Hi!

I haven’t seen a response so I’m going to close this thread ??. If you still need assistance please reply and we’ll jump back in. Have a good day!

Hello! I checked your form at https://arfm.org/donate. What I’m seeing is that the Siteground Optimizer plugin is compressing and combining JavaScript. GiveWP needs some exclusions in that plugin’s settings. I recorded a short screencast of me looking into this: https://www.loom.com/share/14ee09b3e7d144b59914d842a89de28e

What I’d like you to test is temporarily disable the Siteground Optimizer, clear any cache, and see if the form works as expected.

If it works: you’ll need to exclude some common GiveWP JavaScript files from the Siteground Optimizer plugin’s settings:

give.js
give-donation-summary.js

You may or may not have the following in your site:
give-ffm-frontend.js
give-tributes-common.min.js
give-fee-recovery-public.min.js
give-recurring.min.js

Let me know once you’ve implemented and tested the above. I’m here for any further questions or additional assistance. Have a good day!

[EDITED]

Hi! I’ve just confirmed this issue and can replicate this. There was an issue with PayPal late last week that was resolved, and right now we think this is similar – the only difference is that it’s happening with Sandbox PayPal accounts. We’re chatting with PayPal and reply here when there’s more information. Have a good day!

• This reply was modified 1 year ago by alexwcoleman. Reason: updated information regarding an actual issue with PayPal

Hi!

Great job resolving this! Though very rare, sometimes PayPal has little oddities like this. Reconnecting is the best first action, and sometimes reconnecting in an Incognito tab helps too.

I’ll close this ticket since you are now connected ??. If the issue persists, please don’t hesitate to reply here again. Have a good day!