alichani

@bigshipsalvage
Please create your own support post. This way nobody gets confused.

Please do not jump into other topics and detract from their problem. If the troubleshooting already posted made no difference for you, then, as per the Forum FAQ, please post your own topic. A lot more people will see your post, and that way you stand a good chance of getting the assistance you want. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole. Your post will be archived.

• This reply was modified 4 years, 2 months ago by alichani.
• This reply was modified 4 years, 2 months ago by alichani.

@binibi
This sounds like a plugin/theme conflict or incompatibility.
Since you essentially don’t have access to the administration interface you will have to try and narrow down the problem.

You can follow the instructions to manually deactivate all plugins. If you can access the site you can activate the plugins oneby-one until you find the one that causes the problem.

As you say your theme is old, you may also want to follow the instruction to deactivate the active theme. This will cause WordPress to revert to one of the installed default themes. If you can then access the administration interface it will narrow down the problem to the theme.

No worries. It’s just that they may know more about the plugin than we do.

If your question has been answered, we would appreciate it if you marked this topic as resolved in the sidebar. This helps volunteers find the topics that still need attention and more people will get helped, possibly like you did.

I would recommend that you ask at the WooCommerce support forum so the plugin’s developers and support community can better help you with this.

Have you been able to resolve the problem you were having?

Your site seems to be working normally, except for the wrong logo and the misaligned footer. The menus open when I hover over them and I can click on the options and visit the other pages.

Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

Hi, you can add the following rule to your theme’s custom CSS

.price .WooZone-price-info {
	display: none;
}

If your question has been answered, we would appreciate it if you marked this topic as resolved in the sidebar. This helps volunteers find the topics that still need attention and more people will get helped, possibly like you did.

As far as I can see you are using WooCommerce as the e-commerce solution.

I recommend asking at Woocommerce support forum so the plugin’s developers and support community can help you with this.

If you go to Appearance->Customize and then to WooCommerce->Single Product you should see near the bottom the option to hide the floating bar added by the OceaWP theme.

Here is a screenshot showing where the option is.

I hope this helps you

If your question has been answered, we would appreciate it if you marked this topic as resolved in the sidebar. This helps volunteers find the topics that still need attention and more people will get helped, possibly like you did.

• This reply was modified 4 years, 2 months ago by alichani.

Hi,
the # symbol does not need to be encoded as it is being used for its “natural” purpose. It would only need to be encoded if it was used to represent the symbol and not the “function”.

TLDR: Check if the URL was automatically (and mistakenly) encoded by Word in the “Insert Link” dialog.

Using the latest version of Word I created a test file in Word with the specified link (with #) as simple text and selected Save As->PDF. Acrobat reader let me follow the link normally although it was not highlighted.
I then tried inserting a link (Insert/Link) and Word automatically encoded the URL. However I then tried to replace the encoded URL with the non-encoded one and the saved PDF had a highlighted link with the correct (unencoded) URL.

@hyldahl82,
please clarify for me, do you want to “duplicate” the content of the “/category/news” to a new page “/news” or just get rid of the “category” part in the URL? In the latter case you can change the permalink structure under Settings-> Permalink Settings to Post Name and save.

There seems to be an infinite redirect loop for that post. Did you add/change any plugins just before this happened? Are you using any redirect plugins? Try disabling them and if that fixes the problem check if you really need them.

Hi @jconley75,
it looks like the floater that contains the social buttons covers the menu button and therefore the button never receives the tap. You can use the CSS below to correct the problem, but you should really contact the plugin developers to look into the issue and provide a proper solution.
I believe you are using the Ultimate Social Media and Share Icons plugin. That plugin hasn’t been updated in 3 years and you should probably use a newer plugin that is actively being maintained.

#sfsi_floater {
	right: 150px !important;
	width: auto !important;
}

To add to what Rajan V said,
the server is returning a lot of 503 Service Unavailable results. Your server may be overloaded and you may have to change hosts. Here is a screenshot from Chrome.

Try to make fewer requests and optimizing stuff on your site.

It might be better if you posted your question to the Elementor support forum, so the plugin’s creators and users, who have more intimate knowledge of the code, can better assist you.