alichani

@milenab97,
Is the address the same for the file uploaded (media library) and the link in the page?
Is the file actually there ({http root}/wordpress/wp-content/uploads/2017/12/)?

Try to upload an image (jpg) to a page using the same steps. Does it show up?

You may be right.
I am wondering if the PHP session is timing out or runs out of memory.

Maybe have a look at gc_maxlifetime in phpinfo? Normal value I believe is 1440 seconds.
Also memory_limit may be playing a role. Check that it is over 64M

Hi @cmb42,
To me it sounds like a server issue. The server configuration may have changed from the last site.
You can follow the instructions in the link below to create a phpinfo file and check server configuration. Finding Server Info

After you have the file created you can search for “upload_max_filesize” in the resulting page to see the limit set by your server.

Hi @stmro,
You can always follow the instructions in Upgrading WordPress to do a manual upgrade.

What version is your current WordPress installation?

Hi @fullstory,

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

Jupiter theme support site

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

• This reply was modified 7 years, 2 months ago by alichani.

I recommend asking at Tablepress Support so the plugin’s developers and support community can help you with this.

@milenab97,
can you try adding a PDF file with Latin characters only in the filename? I suspect the problem is with the Cyrillic characters.

Hi @destination22,
when I go to example.com I get a “Nothing Found” page. I can see a lot of redirecting going on to get to that page.

1. example.com/ redirects to example.com/xxxxx
2. example.com/xxxxx redirects back to example.com/
3. a page which contains an iframe containing the final page, which comes from another server, is loaded

The first server seems to be a Windows one (IIS) while the one containing the page is Apache.

Check with your host (GoDaddy I believe) and domain registrar why there are these redirects. Also take a look at your htaccess file to see if there are redirects outside your domain going on. This article may be of help.

Hi @milenab97,
where does the link for the PDF file point to? It should be something like “www.yoursite.com/wp-content/uploads/xxxx/xx/xxxxxx.pdf”

If you go to the Media Library you should be able to see the PDF file you are trying to link to.

• If it’s not there it probably hasn’t been uploaded (maybe it’s too large?).
• If it’s there and you click on it there should be a URL on the right hand panel. Check if going to that URL shows the file as you expect.

If all is OK up to here check where the link in your post/page points to. It should be the one you got from the Media Library.

• This reply was modified 7 years, 2 months ago by alichani.
• This reply was modified 7 years, 2 months ago by alichani.

Hi @preechamon,
grab a cup of coffee (or tea I won’t judge). We’ll get through this together.
Create a backup of your site, including database, by following the instructions on this page.

Are the links for dashboard etc pointing to your site and to the correct place? After clicking on the link does the address bar show the correct address?
(Dashboard should point to https://www.yoursite.com/wp-admin/index.php)

Are there any error messages displayed?

Take a look at the error log for your site. It may give us a clue on what went wrong.

Hi @ijwalk3r,
have you checked your site’s error log? It may point you (and us) in the right direction. I see that the frontend is also not showing, so the problem affects more than the admin login.

Hi @gabrieltinocorocha1,
what hapopens when you click “log in”? Is there any error displayed on screen? You may want to follow the help page on Login Trouble

Hi @ihakkim,
there shouldn’t be any loss of data, but you should always create backups of your WP files and database just in case.
You may want to read through the following article on WordPress Backups.

Hi @gorkembayer,
“Ken” is a premium theme. You should ask the authors for support since you have paid for it. Try going to https://themes.artbees.net/support/?envato_item_id=7281173

Hi @tessila,
you can target the “kad_add_to_cart” class, which should apply to the add to cart button only. Adding something like the code below to your CSS should change the font on the button.

button.kad_add_to_cart {
	font-family: arial;
}