aliexpio

Thanks @babylon1999
We have conducted the suggested troubleshooting steps by deactivating all plugins and switching to the Twenty Twenty theme. Despite these efforts, we encountered a challenge in pinpointing the issue conclusively, as the problem seems to be occurring sporadically and not consistently with all customers. Specifically, the shipping address reverting to the billing address is not a universal experience.

Additionally, in reference to the report, it appears that the data in the WooCommerce->Customer section was displaying incorrectly for all users. We are actively looking into this discrepancy to ensure accurate reporting.

I have these settings currently
https://www.loom.com/i/6c61cd35719b4b22b4d64a6b0bd146d2

https://www.loom.com/i/51cb1c1c4d0a40049645c3c2cd55d631

I’d like to provide additional details about the current issues we’re experiencing:

1. Customers reports discrepancies in WooCommerce-generated reports( from woocommerce->customer section ), where the data for users appears to be incorrect. However, upon cross-checking the information with the orders tab(from woocommerce->orders) , we find that the data is accurate.
2. Several customers have expressed concerns about missing addresses from their address book. Despite having previously added extra addresses, these additions are no longer present.

Thank you for your feedback @serafinnyc ! I appreciate your insights. Regarding the cache on the checkout page, I’m currently using the WP-Optimize plugin. Could you guide me on how to ensure that the cache is turned off specifically for the cart and checkout pages within this plugin?

Additionally, I’ll follow your advice on Ship to Different Address settings and make the necessary adjustments.