Ali Khallad

Are you using the latest version 1.0.3?

If yes, you need to pass the order_id in the custom thank you page URL for the plugin to work, other than that, it will not output the prompt.

The URL should look something like this: https://yoursite.com/custom-thankyou/order_id=123

Hello, we just released an update to fix this issue.

Feel free to reach out if you’re still having troubles.

Thanks,
Ali

Makes sense, we were able to replicate the issue.
Will fix asap and release an update shortly.

Thanks,
Ali

Hey, thanks for reporting this!

Just to confirm, are you having the issue only on emails? Does it appear correctly on entry details page?

Thanks,
Ali

Hello, sorry for the delay.

Have you tried using the shortcode [wc_pcr_message] for the custom thank you page.

Some themes will change the default WC filters and hooks resulting in the plugin not displaying the prompt when needed.

Hello,
I’ve added translation support, you can now translate the strings as you which to any language. If you are not sure of the process, feel free to use one of the available translation plugins.

That’s awesome, feel free to reach out if you need something else!

Hey Alicia,

Will be happy to help you get this working!

Have you tried putting the complete URL in the redirect field instead of just this part “/?asp_action=show_pp&product_id=8203”?

Hello Alicia,

– What type of redirection did you implement?
– Are you using the latest version?

I’ve tested both “page” redirection and “url” redirection, and both are working without issue.

It would be nice to see a screenshot of your settings as well.

Hello, this issue is fixed in the latest release 1.1.7.

Thanks for reporting.

Hello, thanks for reporting!
This is fixed in version 1.1.6

Thank you, happy that you like it

Thank you Said!

Thank you Ahmed, we’re definitely adding more features soon. Regarding the hooks, we’re working on a complete documentation which will be released soon.

Regards,
Ali