allspor3

Thanks Matthew!

Matthew, I turned back to the SiteGround Host Support Team.

This is what they had to say,

“I’ve carefully investigated the issue, but it seems to be a coding related one, rather than a server-side settings. The reason I believe so is because the data is actually sent by the server to the web page, but it is not processed at all.

What I did to investigate the issue was to enable my FireBug console (a plugin for Firefox, which tracks AJAX requests) and visit the export page. Upon selecting ‘Entries’ and then choosing a form from the drop down menu, the browser makes a request to the WordPress, with visual_form_builder_export_load_options as task variable (which is correct) and it receives the following as result:

Code:
<label for=”vfb-display-entries-val-0″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-0″ type=”checkbox” value=”Entries ID” checked=”checked”> Entries ID</label>
<label for=”vfb-display-entries-val-1″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-1″ type=”checkbox” value=”Date Submitted” checked=”checked”> Date Submitted</label>
<label for=”vfb-display-entries-val-2″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-2″ type=”checkbox” value=”IP Address” checked=”checked”> IP Address</label>
<label for=”vfb-display-entries-val-3″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-3″ type=”checkbox” value=”Subject” checked=”checked”> Subject</label>
<label for=”vfb-display-entries-val-4″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-4″ type=”checkbox” value=”Sender Name” checked=”checked”> Sender Name</label>
<label for=”vfb-display-entries-val-5″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-5″ type=”checkbox” value=”Sender Email” checked=”checked”> Sender Email</label>
<label for=”vfb-display-entries-val-6″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-6″ type=”checkbox” value=”Emailed To” checked=”checked”> Emailed To</label>
<label for=”vfb-display-entries-val-7″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-7″ type=”checkbox” value=”Who will win tonight?” > Who will win tonight?</label>
<label for=”vfb-display-entries-val-8″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-8″ type=”checkbox” value=”Your Name” > Your Name</label>
<label for=”vfb-display-entries-val-9″><input name=”entries_columns[]” class=”vfb-display-entries-vals” id=”vfb-display-entries-val-9″ type=”checkbox” value=”Email” > Email</label>

The above code seems to be the exact HTML required by the form but for some reason the JavaScript is not updating the appropriate area of the HTML element. Perhaps there is a missing handler for the success result of the AJAX query. I would recommend you to get in touch with the plugin developers and ask them for further information what might be causing this — it certainly is not the mod_Security installed on the server (because it does reply to the request).

Best Regards,
Val M.
Senior Supervisor,
Technical Support Team”

Is there anyway we can just get back the old way to export all the selections from the entries page? Can I downgrade versions and keep all of my forms and entries?

Thank you.

and thank you! ( I hit enter and it sent the last message)

Hi Matthew,

I took the code posted above and contacted the support with my host SiteGround. They applied the code for me but there was no change.

When going to export>Entries the Fields section still reads:

Fields: No entries to pull field names from.

Do you have any other suggestions for pulling out the responses from people’s form entries?

Hey Matthew,

Is there any chance this will be fixed in a future update?

I really need to grab the info that is gathered from People who fill it out in an excel/CSV file.

Thanks again!

I’m also having this issue. I’m trying to get the information people fill into the Form on a CSV or Excel file and simply cannot anymore..

Thanks!