Alma

It’s just a matter of process, but your remark will be taken into account and deployed, rest assured.

Hello Enrique!

Thank you for taking the time to leave a comment regarding your experience with Alma.

We are sincerely sorry to read that it did not live up to your expectations. So that we can assist you as quickly as possible, could you please write to us at support@getalma.eu specifying your contact details (name of your Alma account, email) and mentioning this CMS review?

A member of our team will contact you very quickly to assist you.

Thank you very much and have a great day.

Kind regards,

The Alma Team

Bonjour

Merci d’avoir pris le temps de remonter cette erreur.
Nous sommes sincèrement désolés de l’expérience que vous avez découvert.

Afin que nous puissions vous assister au plus vite, pouvez vous, s’il vous plait transmettre votre demande à l’adresse?support@getalma.eu?en précisant vos coordonnées (nom de votre compte Alma, email) et en mentionnant cet avis CMS ?

Un membre de notre équipe prendra contact avec vous très rapidement pour vous assister, et notre équipe technique pourra prendre en main la résolution de ce problème.

Merci beaucoup et très bonne journée.

Bien cordialement,

L’équipe Alma

Hello @avivob,
Is your input API Mode in Live or Test ?
The Test Mode is only for tested the integration of our plugin.
It’s normal if the widget it didn’t display when you are disconnected and in Test Mode, because it’s for not that your customers see the Alma plugin during your integration.
Can you see if in Live Mode the widget is well display ?
Thanks for your return.

Hello @oelita,
We hope it’s good for you, tell us if you still need help.

Hello @oelita,
Do you have still the issue? Because I couldn’t reproduce this issue on your website.
Maybe can you send us a video that do you do for see it’s something wrong?

Thanks in advance

Hi! we’re reviewing your demand and we’ll answer soon.