Teo Alex

Hello @brisch ,

We were unable to reproduce the issue, and in all our tests, the images in your gallery are opening correctly in the lightbox.

Could you please try the following steps while the gallery page is open in your browser:

1. Press Ctrl + Shift + R (all three keys at the same time) to perform a hard refresh.
2. If the issue persists, press F12 on your keyboard to open the developer tools.
3. Click on the Console tab in the window that appears.
4. If you see any errors (highlighted in red), please take a screenshot and share it with us. You can upload the screenshot here https://imgur.com/ and send us the link to it.

Warm regards,
Teo

Hello @cwill15 ,

As much as I would love to help you ASAP, your question is specific to the Pro plugin and we are not allowed to offer support on these forums for our premium version,
as you can see in the guidelines here:?https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products
Please send us an email using this form?here?and we will reply ASAP.

Warm regards,
Teo

Hello @2chicks ,

Yes, we did release some fixes in our latest update, but none of them were related to issues that could trigger fatal errors. Without an error log, it’s difficult to pinpoint the exact cause of any problem. However, I’m really glad to hear that everything is working well for you now!

Best regards,
Teo

Hello @gebkos,

From what I can tell by inspecting the page, it looks like you’ve selected the “None” hover effect in the “Hover Effects” tab. If that’s the case, please select any other effect, as “none” does not display the caption.

Warm regards,
Teo

Hello @2chicks ,

Please also check that ‘WP_DEBUG_LOG’ is also set to true in wordpress_install_root/wp-config.php
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);

With this two enabled, trigger the error again and navigate to wordpress_install_root/wp-content/debug.log and see if anything is logged.

Another thing you can do is also define(‘WP_DEBUG_DISPLAY’, true); witch should display the actual error instead of the “There has been a critical error on this website.” message.

Have a great day,
Teo

Hello @2chicks ,

Can you please offer us more information about the error? The error log content would be perfect or at least the error message so we can try and reproduce the issue.

Warm regards,
Teo

Hello @digital-workshop ,

Thank you for bringing this issue to our attention. I have successfully reproduced the problem and have submitted a ticket to our development team. We anticipate that the fix will be included in the next update.

We appreciate your report and your continued support.

Wishing you a great day,
Teo

Hello @josklever ,

Thank you for your report! The folder will be removed from the plugin.

Have a great day,
Teo

Hello,

We’re pleased to inform you that a fix has been identified and is now available in the newly released version 3.1.20.

Thank you, @dvharrison, @anxiousminds, @nomadr, @ncheatham and @josklever for your reports and continued patience.

Wishing you a great day,

Teo

@dvharrison can you please ask your hosting provider for a php error log from when the critical error happened ? We could not reproduce the issue on our end.

Hello @dvharrison , @anxiousminds ,

Can you please tell us what the error message is?

Warmly,

Teo.

Hello @beerescuer, @cascadingpixels, @siwhyatt,

To resolve the fatal error, please delete or rename the existing ‘strong-testimonial’ plugin folder via FTP or cPanel (located in wordpress_root/wp_content/plugins). Afterward, you can reinstall the Strong Testimonials plugin by searching for “Strong Testimonials” in the WordPress Dashboard under Plugins or by manually downloading it from https://www.ads-software.com/plugins/strong-testimonials/ and installing it via WordPress Dashboard > Plugins > Add New Plugin.

Warmly,
Teo

Hello @surferking ,

I’ve opened a github ticket regarding the issue you mentioned and it will be fixed in the next update of the plugin.
Thank you for the report!

I will mark this thread as resolved.

Warm regards,
Teo.

Hello @surferking ,

I’ve opened a github ticket regarding the issue you mentioned and it will be fixed in the next update of the plugin.
Thank you for the report!

I will mark this thread as resolved.

Warm regards,
Teo.

Hello @kdwebdesign ,

Modula does not have a built-in option to facilitate the deletion of multiple images in a gallery. However, you can achieve this by using the Modula PRO addon. The Modula PRO addon includes a Bulk Edit option that allows you to easily select and delete multiple images at once. This should provide the functionality you’re looking for.

All the best,
Teo