FunnelKit

Hi @haralampiev12,

Thank you for getting in touch with us.

Just for your information, as soon as the email address is entered on the checkout page, their cart is captured and marked as recoverable. Now the initial status of the cart is set to PENDING.

The status changes to IN-PROGRESS based on the wait period configured under the cart settings. See here: https://i.imgur.com/u6HWIrW.png.

When the cart status changes to in-progress, the contact enters the abandoned cart automation and executes the actions.

The automation detects whether the customer places the order using the cart recovery link or directly on your site. It stops executing further actions for that particular contact while the cart status is in-progress.

Please ensure that you are running the latest version of the plugin i.e. 2.7.1

In case you continue to face issues; we’d be happy to review and offer help.

Please feel free to reach out to us via our support page here, https://funnelkit.com/support/

Have a great rest of the day.

Thanks!
Team Funnelkit

Hi @haralampiev12,

Thank you for getting in touch with FunnelKit Support. We hope you are having a great day.

Every orders first status is set to PENDING PAYMENT and then it moves to other statuses based on the payment. It is not possible to trigger an automation based on this status.

In order to trigger an automation, an order status transition is a must and with this status, there’s no transition involved, hence the automation doesn’t trigger.

However, we also have an event called ORDER STATUS PENDING which triggers on a periodic basis automatically and checks for the orders whose payment is not complete. You can use this to send the emails to your customer suggesting them to complete the payment.

If you have any further queries, please feel free to reach out to us via our support page here, https://funnelkit.com/support/

Have a great rest of the day.

Thanks!

Hi @avatar4aday

Could you please make sure that you are running the latest version of the FKA plugin i.e. v2.6.1?

If this doesn’t help, please feel free to reach out to us via our support page here, funnelkit.com/support

We’d be more than happy to help.

Have a great rest of the day.

Thanks!
Team FunnelKit

Hi @alexliii

Yes, you could use our double opt-in feature to send an email to the customer with a confirmation link.

If they click on the link, their contact will be marked as verified (Subscribed) in FKA. For example, if a contact enters their email address on a form on your site, then this feature will send them an email with a confirmation link to let them subscribe.

Here’s a document for your reference: https://funnelkit.com/docs/autonami-2/forms/enable-double-optin/.

Please note that this is a PRO feature and you’d need a license to enable this.

Let us know if you have any other queries.

Thanks,
Team FunnelKit

Hi @thiagorangel

Glad to know you liked our product.

We need to check the email HTML on your site. Maybe some CSS addition from a 3rd party plugin.

Kindly share the details here funnelkit.com/support

Thanks,
Team FunnelKit

Hi @marinow1991

I am sorry for the experience.

We need to login to experience it, maybe some conflict with other plugins.

If you can provide the admin details here funnelkit.com/support

That will help.

Looking forward to resolve this out.

Thanks
Team FunnelKit

Hi @jyotirmayray

There can be a reason inside the API call. Where the error message is Unable to import recipe.

We tested on multiple servers and it is working well. So, in order to test the issue on your site. Can you create an account and share the details here funnelkit.com/support

Kindly share the details.

Thanks
Team FunnelKit

Hi?@haralampiev12,

For better troubleshooting, we require some more details.

Kindly provide the details here support desk.

Thanks!

Hi?@alittlefaiz,

Hoping the query is resolved.

If you still have any doubt, feel free to write here funnelkit.com / support

Closing this thread for now.

Thanks!

Hi there,

Thanks for reaching out.

To get the cart recovery link,

1. Open the cart abandoned automation
2. Click on the merge tags option and search for the cart recovery link merge tag
3. Add it to your email, and it will get decoded into a complete link when the email is sent to the customer via the automation in real time.

Here’s a document that explains how to set up the cart abandoned automation: https://funnelkit.com/docs/autonami-2/carts/set-up-abandoned-cart-automation/

Right now, we do not see any immediate plans for WhatsApp, but we know that some of our customers use Uncanny Automator and FunnelKit’s integration to send messages via WhatsApp.

FunnelKit Automations deeply integrates with Uncanny Automator, and Uncanny Automator provides support for WhatsApp.

So what you could do is that when the contact is created, or a tag is added, or whatever the event be, you could create automation in Uncanny and send WhatsApp messages from there.

Here’s a document for your reference: https://automatorplugin.com/connect/emails-to-autonami/

Let us know if there’s anything else.

Thanks!

Hi @luigire

Thanks for reaching out to FunnelKit Support. Hope you are having a great day.

FKA already has the feature to manage communication preferences.

You can read more about it here, https://funnelkit.com/docs/autonami-2/settings/subscribe-page/ Once this page is configured and set up, as soon as your visitors click on the unsubscribe link from the FKA email, they would see all the lists they are part of and they can choose to unsubscribe or subscribe from the available lists.

If you have any further queries, please feel free to reach out to us via our support page here, https://funnelkit.com/support/

Have a great rest of the day.

Thanks!

Hi @indiuskt,

Hope you are doing well and the given solution was helpful for you.

We had not heard back here. Closing this thread for now.

Feel free to raise a new thread if anything else.

Thanks
Team Funnelkit

Hi @thiagorangel,

WooCommerce has a native way to gelocate user. Country is easily able to fetch but further geographical data might work country to country.

Sometimes states works too but at zip code level, it is rare to work.

Our cart plugin shows a quick cart and have features to increase AOV. It doesn’t take shipping geography data.

A user can add the zip code on the native cart but I am not sure why user will go to the side cart further. Our product reduces the distraction to go to another page i.e. cart. And lead user straight to the checkout.

So, I am also not getting why user will go to the native WooCommerce cart page and insert shipping details.

If any query let us know.

Thanks!

Hi @thiagorangel

Yes, it works exactly the same.

Rewards comes as per the user session. If user’s shipping packages allows then they come else not.

If you have any queries or doubt. Feel free to write here funnelkit.com/support

Thanks!

Hi Luciano @luchomatic

Thanks for notifying the issue.

That is strange, we can definitely add the check but that function exists inside our product already so how it can’t be available when called.

Will check it out.

Thanks!