amberskyverge

Hey Lorraine,

Amber here, thanks for contacting SkyVerge about our Extra Product Sorting Options for WooCommerce plugin! I’m happy to help! ??

I understand that you have recently taken over a website and are trying to figure out which plugins are free and which are paid and would like to know if our plugin is free.

Yes, the Extra Product Sorting Options for WooCommerce is a free plugin.

Please note that SkyVerge offers free and premium plugins, so while this plugin is free, we do have offer premium (paid) plugins.

Could you let me know if this helps answer your question?

All the best,
Amber ??

Hey gtaheatca,

I’m sorry for the delay in responding to you. We’re currently experiencing a very high volume of support requests and are working hard to help as quickly as possible.

Thank you for reaching back out to us for assistance, but I’m sorry to hear that you are still having issues. I appreciate you sending over the debug log and letting us know that all the plugins and theme are updated. Thanks for lettings us know about disabling Jetpack as well.

After reviewing the logs, it seems there are a lot of PHP errors. May I ask what version of PHP you are using?
Thanks ??

All the best,
Amber

Hey Wpsupacc,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber ??

Hey Wpsupacc,

Amber here, thanks for contacting SkyVerge about our Sequential Order Numbers plugin!
I’m happy to help! ??

I understand that you want to know when a new update of our plugin will be released since it’s been a while. I see you are concerned about Security Software conflicts.

I see that the last time we released an update, it was Sept. 5th of 2023. We tend not to release an update unless there is a need for it, or if there is a bug that needs to be fixed. May I ask more information on this security software conflict that you are concerned about?

All the best,
Amber ??

Hey mhenebry,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber ??

Hey Esd3104,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber

Hey mhenebry,

Amber here, thanks for contacting SkyVerge about our GoDaddy Payments plugin! I’m happy to help! ??

I understand that you were updating your database, and you received a message stating “Congratulations, you have successfully made a payment.”, and you are curious as to what payment you made, and why this happened when you were updating your WooCommerce database.

When WooCommerce updates their database, in agreeance with you, there should be no messages regarding payment. The “Congratulations, you have successfully made a payment.” message, would be expected on a checkout page or during testing of a payment gateway plugin.

In regards to the email addresses you posted, we respond directly to this post, so no emails are needed at this time. I would like to kindly advise that this post is public, so you may want to remove those email addresses. ??

I do know that after updating the WooCommerce database button, it usually redirects you to the WooCommerce Settings page. May I ask if it redirected you there, or somewhere else after pushing that ‘update database’ button?

All the best,
Amber ??

Hey esd3104,

Yes, you are correct! Is there anything else I can assist you with in regards to our GoDaddy Payments plugin?

All the best,

Amber ??

Hey there,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber ??

Hey esd3104,

My apologies for the late reply. In regards to the AVS update that was made, we updated the GoDaddy Payments plugin to not throw an AVS exception if the address result is?NO_MATCH?and instead just focus on the postal code. This was to help the AVS checks causing too many mismatches and failed orders.

Could you let me know if this helps answer your question?

All the best,

Amber

Hey Martín ,

Amber here, thanks for contacting SkyVerge about our Extra Product Sorting Options for WooCommerce plugin! I’m happy to help! ??

Are you needing assistance with configuring our plugin to be able to sort your products alphabetically? Or is there anything else I can assist you with?

All the best,
Amber

Hey esd3104,

Great question! That is a bit brief. Let me reach out to my team to see if I can get any more specifics on this recent update. I will reach back out once I hear more.

All the best,
Amber

Hey emanuelpersson?,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber ??

Hey there,

Amber here, thanks for contacting SkyVerge about our Sequential Order Numbers plugin! I’m happy to help! ?? I’m sorry for the delay in responding to you. We’re currently experiencing a very high volume of support requests and are working hard to help as quickly as possible.

I understand that you recently used Cart2Cart to import orders from Shopify to WooCommerce and it seems that it didn’t go as planned, you are also using our plugin, but when you search for the order in the WooCommerce app, no orders are found because of the changed order numbers. My apologies that this is happening. Our plugin would not update previous orders, just new orders, so the regular order numbers should be searchable. My best recommendation with this issue would be to reach out to Cart2Cart for assistance with the imports, they may have additional options to help you with the import, and I would reach out to WooCommerce in regards to their application not showing orders.

Could you let me know if this helps answer your questions?
I’m happy to help where I can!

All the best,
Amber

Hey there,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

Thanks,
Amber ??