Amir A. (woo-hc)

Hi there?

First, let’s check your logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Thank you!

Hi @kissmylegs

I understand you have concerns about the log file dates after upgrading your WooCommerce Square plugin to v4.0.0. It seems like a timestamp issue even though you’ve updated to version 4.0.0. The logs are indicating an upgrade to v3.8.3 which can be confusing.

The plugin logs might not always reflect the latest changes immediately due to caching or an actual issue with the plugin’s internal tracking of versions. Usually, this isn’t something to be overly concerned about if the plugin is operating correctly. However, I understand the importance of accurate logs for troubleshooting potential issues in the future.

You can follow the steps below to potentially resolve the issue:

1. **Clear Cache:** Firstly, try clearing all caches on your website. This includes plugin cache, server cache if any, and also your browser cache.

2. **Check Plugin Version:** Validate the plugin version physically. From your WordPress admin dashboard, navigate to “Plugins” and locate the WooCommerce Square plugin to verify its version.

Hi @anvilhouse

Great news! I’m glad to hear that disabling the cache plugin, clearing the caches, and then re-enabling it has resolved the issue. I

If you have any more questions or need further assistance, feel free to create a new ticket.

Cheers!

Hi @patesian

I understand that the stock settings are not syncing properly.?There has been an ongoing report about this issue since 2020. The WooCommerce team has already contacted Facebook to address the problem, but unfortunately, there is no estimated time for when a fix will be released.

You can read this thread and here our colleague explained the issue in detail: https://www.ads-software.com/support/topic/facebook-showing-quantity-to-sell-as-0-for-all-items/#post-16708411

Hi @emisel13

I understand that you’re experiencing high resource usage on your Siteground hosted website after making alterations in the Google Listings & Ads plugin fields. I can imagine how disruptive it can be when your site becomes unresponsive each time a change is made.

Possible reasons for the high resource usage could range from the way this plugin interacts with your database, a conflict with another plugin, or it might also be related to the size of your product catalog.

First, let’s check your logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Hi @dradosvetov

I understand the synchronization issues you’re having between your website with Google Merchant due to the language settings. The error you’re seeing is because Google Merchant Center only accepts product data in certain languages, specified by two-letter ISO 639-1 language codes.

Unfortunately, as of now, Google Merchant Center does not support Bulgarian (bg) as a product data language. This explains why you’re seeing this error.

A possible solution could be to sync only your English product data to Google Merchant Center, as English is widely supported across platforms. You can manage this by selecting the specific language in WPML settings and synchronizing only those products.

Remember, you must edit your WPML settings so it only syncs the products translated into English with Google Merchant Center. If you need any further help or guidance on how to do this, please feel free to ask.

Hi @godthor

I’m glad to hear that my colleague suggestion worked and your products are back! It’s always a good idea to keep an eye on scheduled actions to ensure smooth functioning. If anything ever gets stuck again, you can refer back to the same solution or seek further assistance from the forum.

If you have any more questions or concerns, feel free to create a new ticket.

Cheers!

Hi @wiecommerce

Can you please share your Website URl, so I can check the XML-RPC connection?

Also, you’d have to contact your web host to unblock the connection or check that a security plugin or your site’s firewall isn’t blocking the URL. In the case your web host confirms they’re not blocking the URL, you can?perform a conflict test?to help you check if your site’s theme or plugin is blocking the connection.

Hi @katebopp

You’re welcome, if you have any new questions, please create a new ticket.

Cheers!

Hi @itsvik

Let’s check your logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Also, please check this article on how to troubleshoot the Too many redirects error: https://kinsta.com/blog/err_too_many_redirects/

Hi @jonthomaswp

Please share a product URL where you updated the price, so I can test it on my end.

It seems like a cache issue, try to deactivate the server cache and cache plugin if you’re using any cache plugin and try to update the pricing again.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

Hi @hidethegarlic

You’re welcome! I am going to mark this ticket as resolved, If you have any new questions, please create a new ticket.

Cheers!

Hi @andy264

It seems like you’re using some third party plugin to enhance the search result, Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

Hi @misgana

I have checked the website, and it seems you have already fixed it, take a look at this screenshot: https://screencast-o-matic.com/i/c0ie2vVg3ID

I am going to mark this ticket as resolved, if you have any new questions, please create a new ticket.

Cheers!

Hi @kaufmjos000

The filter add_filter( 'wc_google_analytics_send_pageview', '__return_false' ); is intended to prevent the WooCommerce Google Analytics Integration plugin from sending a page_view event.

You are implementing it correctly by adding it as a code snippet. 

However, it’s important to note that if two?page_view?events are firing on the WooCommerce pages, it could be due to another reason rather than the WooCommerce Google Analytics Integration plugin. The Google Site Kit plugin could also be sending a?page_view?event, thereby causing a duplicate.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.