Amir Arabnezhad

Hi @lilmemt

Please note that the free version of the plugin doesn’t fully support WPML. However, the Pro version is fully integrated with WPML and the tabs list are showing correctly.

Hi @djsieff ,

This issue has been fixed in the version 2.1.4 of the plugin. Please update your plugin to the latest version and let us know if you see any issues.

Hi @snugsite,

Thank you for confirming the conflict with the caching plugin. We will further investigate this to see if there is a workaround for it.

We will let you know as soon as we have an update.

Marking this ticket as resolved as the customer has been assisted via email.

Hi @djsieff,

Thank you for reporting this. We have fixed this issue in the plugin and it will be included in the next update. In the meantime, please feel free to contact us via the support center so we can send you a temporary fix for this.

Hi @anassid,

Thank you for reaching out. Are you using the “Woo Product Tabs” module from the Divi builder and are you changing the tabs to be shown inside this module?

Please note that when you select this module in Divi builder, it shows the correct tabs inside the product but if you change the included tabs in this module, then it’s going to overwrite our plugin’s conditions.

Hi @saschapi,

Our plugin doesn’t load any JS files in the frontend. If you’re trying to optimize the JS files in the admin side, the files are in the assets/js/admin folder.

Let me know if you have further questions.

Hi @peterspliid,

In the edit product page and under the “Product data” section, you should see a tab called “Product tabs” and inside this section, there are your tabs.

Please let me know if you’re not seeing the section or the tabs inside the section.

Thanks.

As we are going to continue this conversation in email, I’m going to mark this as resolved.

Hi @johan_walter,

Could you please send your website login crednetials via our support center so we can have a closer look and investigate the issue?

Thanks.

@johan_walter The error you receiving tells that one of the style files of the plugin is missed while we couldn’t replicate this on the latest version of the plugin.

Please make sure that you’re using the latest version of the plugin and try again on incognito (or private) mode of your browser to see if you’re able to see the issue again.

If you have a caching or optimizing plugin, please also disable it to see if it fixes the issue and let me know.

Thanks.

@dolmastudio Thank you for sharing the pictures of the website. I can see that the tab is not showing in the product page.

Can you please send us an email via our support center and include the amdin login details of your website so we can have a closer look?

Thanks.

Hi @johan_walter,

We checked our visual tab editor in the product page and we can not see any issue with it.

On the occasions that the visual tabs is not showing, can you please open the “Web developer tools” on Firefox and check the “Console” tab to see if you have any errors?

This can be a conflict with some other plugins and if you have an issue in the console tab, it will help us to find the root of it.

Hi @dolmastudio,

You can add unlimited tabs in the plugin. Can you add the 4th tab in the “Product Tabs” section and it’s not showing on the product page?

Can you pelase share a picture of the “Product Tabs” section and of the product page you want to show the tab on?

Thanks.

Closing this ticket as there are no further activities.