amistry

we also experienced the same issue

@gaurav1092 this setting was already enabled. See below the configuration that has been present for a long time

@gaurav1092 we are using

Advanced Shipment Tracking for WooCommerce Version 3.5.3

@gaurav1092 I also do see the customer-completed-order.php file in the plugins/woo-advanced-shipment-tracking/templates/emails folder

• This reply was modified 1 year, 10 months ago by amistry.

@gaurav1092 I checked my theme and child theme and we do not have Shipped(Completed) order status email template specified there so we are not overwriting it. It is only present in the plugins/woocommerce folder. I attach the version I found in the woocommerce plugins folder.

any other ideas why the tracking is not displaying in the completed email?

can you give me instructions on where I can check this please?

Sure here is the email

As I mentioned in one of my previous comments we tried this already.

“We also tried just using the WooCommerce UI and adding the order tracking manually to the order.”

We can see on the order detail page that the shipment tracking is populated in the “shipment tracking” section and also we can see on the orders list page that the Shipment Tracking column is populated. In the?wp_postmeta table we can also see order number has tracking details too.

No we do not.

Hi @zorem…we have an integration with our warehouse which calls your API as per the documentation here: https://docs.zorem.com/docs/ast-free/add-tracking-to-orders/shipment-tracking-api/

We verified this was working by checking the order meta table was being updated successfully and it was.

We also tried just using the WooCommerce UI and adding the order tracking manually to the order.

But in both instances we send the standard order complete WooCommerce email and the tracking information is not displayed.

I know this was working last year but checking recently something seems to have changed meaning the tracking is no longer showing in the order complete emails.

Is there some WooCommerce templates or something that I can check or any other ideas?

I have the same issue too? Anyone got a solution to this?