amitgupta80

Hi @yeisonbp,

You may please close this ticket. Thank you for your support. Please keep me posted when you have this functionality enabled.

Thanks & Regards,
Amit

Dear @yeisonbp ,

Thanks for your response, much appreciated.

It would be really great if we can have that as an option, please.

By when do you think this could be implemented, just an approximation, please.

Thanks & Regards,
Amit Gupta

Hi @yeisonbp

Apologies, could not get back to you sooner. I had made the above changes as advised by you in the php.ini file, but still, I am unable to see the attachment section when a new ticket is created.

Pls. advise.

Thanks & Regards,
Amit

Hi @yeisonbp,

Thanks for getting back. I am unable to find php.ini file. Would you kindly help me know where I can locate the file?

I have the latest PHP version.

M.Thanks

Regards,
Amit

Hi @yeisonbp,

Appreciate your prompt response.

1) I have done all as suggested by you. I have also done a fresh install of WP with just the Awesome support plugin active. But I am still unable to see the attachment tab in the New ticket window (when creating a new ticket).

2) emails are being sent when a ticket is edited/replied. But not sent to an agent when a new ticket is generated. (Checking on the documentation that you shared)

Regards,
Amit

Hi,

You can try this code in themes function.php, worked for me. Hopefully should work for you as well

//Remove Profile Menu from Dashboard
function remove_profile_menu() {

remove_submenu_page(‘users.php’, ‘profile.php’);
remove_menu_page(‘profile.php’);
}

add_action(‘admin_menu’, ‘remove_profile_menu’);

Thanks a million. You are a STAR

Hi Team,
I am looking forward to build a support system using your tool. Could you suggest a way to hide the documentation tab in the Ticket section?

Thanks.
Amit