amitmital

Closing this ticket.

Closing this ticket.

Hello Sir,

The pickup location in plugin settings needs to match with the pickup location name in shiprocket. To see your pickup location names, please visit: https://app.shiprocket.in/seller/settings/company-setup/pickup-addresses

Also, please see this video for complete tutorial of configuring the plugin with shiprocket: https://www.youtube.com/watch?v=8nds10GbsVE

Hope this helps.

If you find this plugin useful, please rate it on wordpress.

Regards,

Amit

Hello Sir,

Thank you for contacting us.

Sure, we’d love to integrate J&T express. If possible, can you please share any reference of their developer documentation so that we can review the technical feasibility of the same.

Regards,

Amit

Hello Sir,

The new API integration for Nimbuspost is now live in the plugin.

Please see this video for complete guide on using Nimbuspost in the plugin: https://youtu.be/3VMy2ZvpKa8

Please let me know if you need further assistance.

Regards

Hello,

Closing this ticket as there is no update on this. Please open a new ticket if you need further assistance.

Regards

Hi @rigie ,

Delhivery integration is now live on in the plugin. Please update the plugin to latest version for Delhivery Integration.

Regards,

Amit

Closing this ticket,

Hello,

I hope you are no longer facing the issue. Please open a new ticket if you need further assistance.

Regards

Hi @rigie

Thank you for contacting us.

We are getting it checked and will get back to you soon.

Regards,

Amit

Hi,

If you are facing the problem even if “Push Order Status for Shipment Tracking” option in Shiprocket’s Channel Settings is turned OFF. First, please verify that you are looking at the correct channel in Shiprocket.

If channel is correct, please try revoking the Rest API Keys in woocommerce settings by going to:

Woocommerce->Settings->Advanced->Rest API

Revoking the keys will remove all permissions that you’ve granted to Shiprocket. This will also prevent from orders being automatically fetched from website to shiprocket. For this, you can turn on “Push Order to Shiprocket” option in our plugin.

Please check if you still see the issue even after revoking the keys.

Regards,

Amit

Hi @dkexception

The problem you are seeing is faced by many users who are using Shiprocket. This is a know issue when using “Order Push” feature of Shiprocket. It is not caused because of this plugin.

Please see this support thread: https://www.ads-software.com/support/topic/ship-rocket-not-getting-proper-tracking-information/

The status “Shipped”, “In-Transit” etc are not supported in Woocommerce, thats why when shiprocket is changing the status (which is not recognized by woocommerce), it is being updated to Pending Payment.

The solution is to define custom order statuses in woocommerce using third party plugin such as “Custom Order Status in woocommerce”.

We do not recommend creating custom order statuses in woocommerce. Our plugin defines a new status type in woocommerce, known as “Shipment Status” to keep track of shipment’s current status which is sufficient for most of the cases.

Please disable “Order Push” option in your channel settings of Shiprocket to fix the issue.

Regards,

Amit Mittal

Bitss Techniques

Hi @rigie ,

We are already working on Delhivery integration in the plugin. It should be available by end of next week.

Meanwhile you can use Manual provider in the plugin, here is a video guide for the same: https://www.youtube.com/watch?v=5KgUBOzd0I0

Hello,

Please share url of your tracking page so we can investigate the issue. It probably due to conflict with some other plugin or theme. You can email the details to [email protected]

Best Regards,

Amit

Hi @endlessag

Thank you for your feedback.

1. Yes, its really nice idea to control the in-transit messages as the usually moves to several warehouses. We’ll see what can be done to control this, if you’ve any idea, please suggest.
2. Thank you for reporting this, we’ll get it checked and fixed soon.

Meanwhile, it would be helpful if you could get our premium subscription of the plugin as it will help us in adding more and more features to the plugin to make woocommerce websites more feature rich and more converting!!

If you found the plugin useful, please give it 5 stars on wordpress: https://www.ads-software.com/support/plugin/shipment-tracker-for-woocommerce/reviews/#new-post

Best regards,

Amit