amitmital

Hi @rajesharjun

The status “Shipped”, “In-Transit” etc are by default not supported in Woocommerce, thats why when shiprocket is changing the status (which is not recognized by woocommerce), it is being updated to Pending Payment.

The solution is to define custom order statuses in woocommerce using third party plugin such as “Custom Order Status in woocommerce”.

I hope this solves your query, if you still have any question, please feel free to revert.

Best Regards,

Amit

Hello,

I hope the problem you were facing have been resolved. If you are still facing some issue, please open a new ticket.

Regards,

Amit

Hello @kiki1988

Thank you for contacting us.

Please share more details of your setup (webhook url, screenshot of plugin settings etc) so that we can assist you further.

You can email the details to [email protected]

Best Regards,

Amit

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hello Shobhit,

Thank you for contacting us.

If you are using Custom Order Status, please set “Order Statuses” setting to “Any” in plugin settings.

What “Order Statuses” option do?

Basically, this setting tells the plugin which orders should be allowed for tracking syncing. Its a bit of security and performance tweak which filters out orders while querying from database. For your case, if your custom statuses are not available in the “Order Statuses” dropdown, just select “Any” so the plugin will sync all orders irrespective of its status.

Hope this answers your query.

Regards,

Amit

Hello @chandani293

Please share screenshot of “Shiprocket tab” as well from the plugin settings. Please email it to [email protected]. We will check if the webhook is configured properly.

Can you please also clarify that the tracking auto sync is not working at all or do you just want to sync it every 10-20 minutes?

Also, Shipment tracking updates are pushed from shiprocket via webhook. We cannot sync information every 10-20 minutes. Further, the tracking info generally does not change every 10 minutes so there is no point in syncing so frequently.

Hello Chandani,

Thank you for contacting us.

Please send us screenshots of the plugin setting pages so that we can investigate the issue further and suggest a solution accordingly. You can email the details at [email protected]

Regards,

Amit