Amjed Ibrahim

Hello @holgerm
Can you please contact us via email
[ dhlsupport(at)progressusmarketing.com ]
and provide the logs? To find the logs, please use “Get Account Info” button while logging is enabled and head to WooCommerce>Status>Logs and look for the up-to-date DHL Logs.

Please do not share the logs here as it may contain sensitive information.

Hello @lenda
The field follows your setting from WooCommerce.
If you head to WooCommerce>Settings>Products
You can find there “Weight Unit” under “Measurements” and you can change it to (g) instead of (kg)

Hello @blueewok
This is the method you can use to get the tracking number

Great,
Glad it resolved itself

hello @kobosil
The error you’re facing happens ONLY with international orders and SOAP?
can you try REST and let us know if the error still happens?

Hello @muloot

You can choose one of the predetermined label sizes by heading to WooCommerce>Settings>Shipping>DHL Paket and choose “Shipping Label Settings” tab.

You will see there “Label Format” setting where you can choose the dimensions.

Best.

Hello @eurozon

Can you please explain more about the issue?
Are you trying to set the weight of the package? If so please provide screenshot or an example of the error you’re facing

Best.

Hello @blueewok

Can you share with us the logs?
please send it at
“dhlsupport [at] progressusmarketing.com”
so I can check whats going wrong exactly?
you can find it : WooCommerce > Status > Logs
the log will start with DHL & the day date

Hello @sami-sanpakkila

Are you using REST of SOAP?

Hello,

Please make sure to update the plugin to the latest version and then use the new feature “Get Account Settings” and let us know if the issue persists

If that doesnt solve it please share with us the logs at our email
“dhlsupport [at] progressusmarketing.com”
so I can check whats going wrong exactly?
you can find it : WooCommerce > Status > Logs
the log will start with DHL & the day date

Hello @odelucas

We would like to know more about the issue you’re facing
Which weight unit are you using in woocommerce settings and what is the weight of the package you’re trying to generate a label for?

Hello @elsengold

We released a new plugin version today 3.5.9
Can you please update the plugin and test if this problem persists?

Thank you

Hello @gerdneumann

We released a new plugin version today 3.5.9
Can you please update the plugin and test if this problem persists?

Thank you

Hello @odelucas

We released a new plugin version today 3.5.9
Can you please update the plugin and test if this problem persists?

Thank you

Hello @roygilsing
This error you’re facing could be another plugin causing JS issues.
Did you install new plugins or updated any recently?