anastas10s

Hi @wond3r

Thank you for reaching out — we’re happy to help!

Incorrect shipping costs are (partially) charged.

Could you please provide us with screenshots, so that we can see what you are describing?

If you don’t already have a screenshot service installed, https://snipboard.io is a good option – for uploading it there, and sharing the link here afterward.
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Additionally, we would need screenshots of:

• WooCommerce > Settings > Shipping
• WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone
• WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone > Click on edit on each shipping method so we can check the specific settings
• The cart/checkout page with the issue

Looking forward to your reply, have a wonderful day!

Hi @kevinmerritt

Thank you for reaching out — we’re happy to help!

when they click Checkout, the co1-1 makes the details impossible to modify, if I change it manually to co1-10 it works

This sounds related with the Checkout page, and any customizations in place there.

The co1-1 mentioned here is not familiar, I’m afraid. Don’t fret. Feel free to go ahead with testing with the block-based Checkout, and see if the issue persists, or otherwise.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hi there @tashalong

Thank you for reaching out — we’re happy to help!

From what I gather, the issue is with the pricing not reflecting what’s been chosen as the product’s options.

Just to clarify, did you already have a chance to make sure all variations have their individual pricing in place, in the back-end, or otherwise?

Furthermore, do all variations have both the Visible on the product page and Used for variations options checked, in the Attributes tab of the Product data section, or otherwise?

By the way, as this is not related with the Storefront theme, kindly make sure to post in the corresponding WooCommerce forum in the future:

https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

I hope this is helpful! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.

Thank you for reaching back, with further details on this, @magneetjeswinkel.

Let’s investigate further, by checking if all order details for order #66070 are stored in the database.

Here are further details in which table to look into. Can you see company name details, for order #66070, there?

I hope this helps! Let us know how it goes.

Howdy @danyloliptuha ??

From what I gather, the issue reported here is theme-related.

Therefore, feel free to reach out to its support channel, as they would be in a better position to assist you.

In case you are developing the theme, instead, below are some resources to assist you further:

• https://developer.woocommerce.com/developer-resources/
• https://developer.woocommerce.com/docs/classic-theme-development-handbook/

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Hi @ushop4all

Thank you for reaching back, clarifying things further.

As a next step, kindly go ahead with temporarily disabling any plugin that is now active and has Google in its name, except Google Listings & Ads, and see if the syncing issue persists, or otherwise.

I hope this helps! Let us know how it goes.

That’s great to hear! Thanks for letting us know the issue is no more on the cloned staging site.

How about making the issue appearing on the live site a thing of the past?

Big fan of Alexander the Great’s solution to the Gordian Knot here, therefore, I’d like to propose the following:

• Make sure there is a backup available, with a solution like?Jetpack VaultPress Backup
• Create a?fresh/new?WooCommerce site, where WooCommerce and its database will both be at the latest version available – along with everything else being tip-top (I assume this is the staging site already mentioned here, where the sold individually option is working as expected)
• Use the backup created in the first step, to?restore the site’s data, thus having a perfectly functioning store again

Bonus: having a round-the-clock backup solution, keeping a log of every change, making future restores a breeze.

Sidenote: I assume the priority is to have the required setting work as expected again ASAP, over investing further time to discover the culprit of this persistent behavior on your site.

I hope that helps! Let us know how it goes.

Hi there @abbasskhan786

When I do these orders duplication stop for a while but after few hours its starts again.
Is there any permanent solution?

To clarify, is this occurring on the live site (where other plugins are still activated), or the staging one (where only WooCommerce is expected to be active, along with a default theme like TT3, and all other custom functionality, if any, deactivated)?

Furthermore, did you already have a chance to check if the products in the duplicate orders have duplicate SKUs, or otherwise?

By the way, how is a duplicate order identified? From the screenshot shared earlier on, it appears only by customer name, or is it otherwise? Kindly elaborate further, and please make sure to sanitize sensitive data (like customer details), before sharing in public forums.

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Hi @hornetnz ??

In the Shipping zones screen, linked here, there appear two.

for orders over $100. Yet it was still ‘selecting ‘matching’ free shipping even though it didn’t meet that criteria.

What happens when you deactivate/delete the Flat US zone, thus essentially leaving only free shipping as an option? Does free shipping function as expected, or otherwise?

If the issue continues, feel free to look further into how CheckoutWC’s functionality (or outdated version activated, due to inactive license, for that matter) might come into play. On its product page, it mentions Cart and Checkout pages.

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Hi @gyuzala

Thank you for reaching out — we’re happy to help!

From the site’s System Status Report (SSR):

### Theme
### Name: Astra
Version: 4.6.10 (update to version 4.7.3 is available)

As a next step, I’d recommend updating the currently active theme to its latest version available, and see if the problem persists, or otherwise – after making sure there is a backup available.

If the problem persists, kindly test with temporarily activating the TT3, afterward (in case there is some incompatibility between Astra and WooCommerce version 9.1.x).

I assume there are no conflicting settings with the Free Shipping seen available for Inner London.

I hope this is helpful! Please let us know how it goes, and if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.
We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

• This reply was modified 4 months ago by anastas10s. Reason: added clarification

Thank you for reaching back, with further details on this, @winternet24.

This sounds account related, therefore, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hey there @icepicknz,

I managed to get it working

That’s great to hear! Thanks for letting us know, and for adding your input! Some of our customers might indeed find this guide helpful!

Feel free to include this in a feature request, also, for a future version of the plugin, via this screen.

We appreciate you being an active part of the community ??

I’ll go ahead with marking this thread as resolved now. Feel free to open a new topic, should you require assistance with anything else in the future – we’re happy to help.

Have a wonderful day!

• This reply was modified 4 months ago by anastas10s. Reason: typo
• This reply was modified 4 months ago by anastas10s.

Hi @jeriss, thank you for reaching out — we’re happy to help!

I’m curious, how things look in the screen at WooCommerce > Status > Scheduled Actions?

There should be an action named woocommerce_custom_orders_table_background_sync in the pending ones. Feel free to go ahead with clicking on the Run option (visible when hovering over it). Then, go back to the HPOS settings screen and see if the message for the 1 pending order persists, or otherwise.

I hope this helps! Let us know how it goes.

Thank you for reaching back, with further details on this, @dennisbehrenscom.

The Problem just started after i migrate to another server with the same plugins.

The culprit can be found here, as it appears: How was the migration done?

Furthermore, do you still have access to the site, as it was hosted in the previous provider, perhaps? What happens when an order is placed there, for the exact same products, and details, as here?

At times, the plugin version(s) differ (are upgraded), in the process of migrating a site. Did you already have a chance to check their versions right after completing the migration, or otherwise?

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Hi @dingledoink

Thank you for reaching out — we’re happy to help!

“Hide out of stock items from the catalog” also hides In Stock products?

Unless something has changed in the database or custom code is in place, the default behavior is to hide out-of-stock products, when that option is enabled; while in-stock products will stay visible.

Based on the information contained in the site’s System Status Report (SSR), it appears 3rd party stock-sync and bulk edit functionality are in place.

I tried the following

Just to be sure, I understand that when trying with temporarily activating the TT3 theme, for example, while at the same time only the WooCommerce plugin is active you are still not able to see all the in-stock items on the front end. Correct?

Could you please provide us with a screenshot of the Shop page, while the above settings are in place, so that we can see what you are describing?

If you don’t already have a screenshot service installed, https://snipboard.io is a good option – for uploading it there, and sharing the link here afterward.
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

• This reply was modified 4 months ago by anastas10s. Reason: typo