Flyzoo

Floh79,

As mentioned in your other thread. We responded to your initial request within 10 minutes (it was 2) back in February. We never heard back from you requesting url and images of the problem.

The next correspondence we had from you was 2.5 days ago and we have sent you instructions on what is missing from your site to get our plugin working. We await your response via our helpdesk AT [email protected].

Thank you,
[email protected]

Hi Floh79,

I can see your initial support request from 2/6 was responded to within 10 minutes of receipt from our support queue and we never heard anything back.

Your next correspondence was 2.5 days ago and was addressed within 48 hours. Our ticket queue is volume based and unfortunately can lead to a 1-2 day delay as is stated in our automatic response.

In any case, we sent you a response earlier that included where to find the shortcode needed for your site.

Please let us know if you need anything further.

Thank you,
[email protected]

We’ve just moved our support team over to a new platform to try to rid any potential of these experiences moving forward.

I’m deeply sorry you and others have had this experience.

For support needs, please email [email protected] and our new ticketing system will log everything to ensure nothing falls thru the cracks.

Thanks,
Steve

Hi @kurtiswilk,

Can you send us a few screenshots of what you’re experiencing to our support desk email [email protected] and we’d be glad to help.

thanks,
Steve

Hi @youreventdrew,

We’ve just moved our support team over to a new platform to try to rid any potential of these experiences moving forward.

I’m deeply sorry you and others have had this experience.

For support needs, please email [email protected] and our new ticketing system will log everything to ensure nothing falls thru the cracks.

Thanks,
Steve

Hello Makewayforman,

We very seldom have outages. If we do, our dev team is very quick to address and restore all services as quickly as possible.

Thanks,
Steve

Hello gld,

There are not any issues with our tool, Flyzoo is fully functional. I’m not sure we’ve seen any tickets from you but I will double check our queue but in the mean time, please email me at [email protected] and I’ll be sure to address your concerns ASAP.

Thanks,
Steve

Hi Emily,

I know your requests have been answered but wanted to apologize about the delay. I know any delay is not acceptable and for that I’m sorry.

Hope this finds you well!

Hello,

Jason, Sorry about the delay on response to your issue. We’re gradually getting caught up with the flood of new customers and support requests.

I’ll be sure yours is addressed today.

Hello VeganLifeApp,

Sorry you’re having issues. We’ve corrected the billing issue for you and have sent you an email to find out what other issues we can assist with.

Thank you,
Steve

Hello @darunia77

Currently, we do not have tagging as an option. That is something we are considering but is not planned for the next release.

The group chat current count only shows once you open the group chat.

Please let me know if you have any other questions.

Thanks

Hi,

You can filter out that traffic of course, anyway if you see that it’s because users post some links related to your site on the chat, hence the *.flyzoo.co referrer.

Regards,
Andrea

Hi,

Thanks for reaching out – actually our platform already provides the tools to comply with GDPR, for instance, you can:

1) disable the real-time monitoring feature from the dashboard under SETUP > ADVANCED
2) delete users that want to be forgotten from USERS > ACTION > DELETE

We’ll evaluate the opportunity to add a DELETE MY CHAT PROFILE feature right from the
chat window but I think this will create a lot of issues.

If somebody wants to remove the account on the site, the admin can still clear his data from our dashboard and we’ll make clear on the terms that users can also open a support ticket and we’ll take care to remove the data.

We’ll update our privacy/terms in the next weeks and of course.

Don’t hesitate to contact us for any questions.

Regards,
Andrea

Hi!

The Flyzoo Chat for WP plugin has a “PAGE FILTER”,
first of all, make sure to set it to “on all pages except those listed”

Then you can try with:

/.*/profile/change-avatar/

(This should match the /username/profile/change-avatar/ pattern when
the plugin evaluates the regular expression).

Hope this helps (you can also open a ticket on our site for faster replies).

Best,
Andrea

Hi!

‘line endings’ are the non-text information that says when a new line starts in the file. Most likely this happened while editing the files on our end, anyway should not affect the behavior on PHP 7.x – it’s working fine on our end with 7.0.10

While we update the “Flyzoo Chat for WP” plugin seldom, we continuously
improve and deploy updates on our side (the platform is cloud-based).

If you want to suggest a feature please don’t hesitate to open a support ticket on our site ??

Regards,
Andrea