Andrea87n

Hello there,

sorry if I haven’t updated you anymore. We don’t work for this customer anymore therefore I don’t have access to their data.

Unfortunately we can’t investigate on this issue further.

Thank you anyway for your help!

Hello there,

thank you for your short reply!

Here’s the gist you asked for:
https://gist.github.com/Andrea87n/905d2d3ca91da32474845b082e5a3d5a

There’s no Fatal Error under Woocommerce > Status > Logs.

By the way the flow is the opposite: the data are sent from the Website to the Business Manager via your plugin.

I hope this helps, I will be waiting for your reply.
Thank you!

Hello there,

yeah I had already tried that solution, I just wanted to understand why it was happening.

Anyway I will have a look at it again.
Thank you! ??

Here you go:

### wp-core ###

version: 5.9.2
site_language: it_IT
user_language: it_IT
timezone: Europe/Rome
permalink: /%postname%
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/clients/client0/web24/web
wordpress_size: 53,57 MB (56167773 bytes)
uploads_path: /var/www/clients/client0/web24/web/wp-content/uploads
uploads_size: 67,88 MB (71181612 bytes)
themes_path: /var/www/clients/client0/web24/web/wp-content/themes
themes_size: 26,77 MB (28070975 bytes)
plugins_path: /var/www/clients/client0/web24/web/wp-content/plugins
plugins_size: 105,66 MB (110792167 bytes)
database_size: 28,30 MB (29671424 bytes)
total_size: 282,18 MB (295883951 bytes)

### wp-active-theme ###

name: Betheme Child (betheme-child)
version: 2.0
author: Muffin group
author_website: https://muffingroup.com
parent_theme: Betheme (betheme)
theme_features: core-block-patterns, editor-style, automatic-feed-links, custom-logo, editor-styles, post-formats, post-thumbnails, title-tag, menus, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets-block-editor, woocommerce, widgets
theme_path: /var/www/clients/client0/web24/web/wp-content/themes/betheme-child
auto_update: Disabilitato

### wp-parent-theme ###

name: Betheme (betheme)
version: 25.1.9.1
author: Muffin group
author_website: https://muffingroup.com/
theme_path: /var/www/clients/client0/web24/web/wp-content/themes/betheme
auto_update: Disabilitato

### wp-themes-inactive (1) ###

Twenty Twenty-Two: version: 1.0, author: the WordPress team (latest version: 1.1), Aggiornamenti automatici disabilitati

### wp-plugins-active (9) ###

Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi, Aggiornamenti automatici disabilitati
Maintenance: version: 4.05, author: WebFactory Ltd, Aggiornamenti automatici disabilitati
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): version: 1.7.0, author: WebToffee, Aggiornamenti automatici disabilitati
Really Simple SSL: version: 5.3.0, author: Really Simple Plugins, Aggiornamenti automatici disabilitati
WooCommerce: version: 5.8.1, author: Automattic (latest version: 6.3.1), Aggiornamenti automatici disabilitati
WP All Import – WooCommerce Import Add-On Pro: version: 3.3.0, author: Soflyy, Aggiornamenti automatici disabilitati
WP All Import Pro: version: 4.7.2, author: Soflyy, Aggiornamenti automatici disabilitati
WPBakery Page Builder: version: 6.8.0, author: Michael M – WPBakery.com, Aggiornamenti automatici disabilitati
Yoast Duplicate Post: version: 4.4, author: Enrico Battocchi & Team Yoast, Aggiornamenti automatici disabilitati

### wp-plugins-inactive (3) ###

Google Tag Manager for WordPress: version: 1.14.2, author: Thomas Geiger, Aggiornamenti automatici disabilitati
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): version: 1.6.6, author: WebToffee (latest version: 1.7.0), Aggiornamenti automatici disabilitati
WooCommerce: version: 6.3.1, author: Automattic, Aggiornamenti automatici disabilitati

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 8M
upload_max_filesize: 40M
max_effective_size: 8 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 4.19.0-12-amd64 x86_64
httpd_software: Apache
php_version: 7.3.19-1~deb10u1 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 120
memory_limit: 1024M
max_input_time: 60
upload_max_filesize: 40M
php_post_max_size: 8M
curl_version: 7.64.0 OpenSSL/1.1.1g
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.25-MariaDB-0+deb10u1
client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/clients/client0/web24/web/wp-content
WP_PLUGIN_DIR: /var/www/clients/client0/web24/web/wp-content/plugins
WP_MEMORY_LIMIT: 1024M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Non definito
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

I fixed it by using your plugin hooks.

Maybe you can post a solution anyway as a reference for someone else.

Thank you again ??

Hello miemie,

sorry for my late answer but I’ve been busy.

The option you showed me was already activated. The problem is that it doesn’t show the description of the single variation.

I’ll attach you the following screenshots:
1. https://prnt.sc/22hhpiq
2. https://prnt.sc/22hhrgc
3. https://prnt.sc/22hhtnq

I’ll be waiting for your answer.
Thank you!

Hello again,

everything seems to be working fine now!
Facebook took one day to synchronize and show the data again. There’s no error or alert now.

I will come back here in case the issue will reappear again (I hope not ?? ).

Thank you very muchfor your support!

• This reply was modified 3 years, 3 months ago by Andrea87n.

Hello there,

I’m gonna try what you suggested and I’ll let you know.

Thank you for now!

Hello there,

I’m back here again and the situation hasn’t got any better.
Now we also have the deduplication issue on the ViewCategory event.

I’ll attach you three screenshots:
1. https://prnt.sc/1yw05mq
2. https://prnt.sc/1yw05w9
3. https://prnt.sc/1yw064f

So the situation is still the same: I’m completely “dependent” on your plugin that takes care both of the client and server side conversions, so I can’t really do anything in this case.

What’s next?
Thank you in advance!

Got it.
I’ll try what you suggested and I’ll let you know the results in some days.

Thank you for now!

Alright! Thank you very much for your information, you have a new customer! ??

Hello Angelo,

thank you for your answer!
I’ll follow the steps I wrote before:

1. I guess you’re referring to this: https://demo.wp-events-plugin.com/calendar/
It looks fine! Just one thing: what happens if the events get fully booked? Do they “change the color”?

2. recurring events is good enough. I don’t need recurring bookings, our customer will need just book a single event.

3. awesome!

4. that should be good enough.

5. you mean that I would need to add a dropdown with the time slots? If so it should already be good enough. Will this featured be added in the future, though?

6. awesome!

Another question: is the Pro Version (which I’m certainly going to get) one time payment or I need to renew it every year?

I checked several plugins for my purpose and yours seems to be the best, especially because it’s very well documented and fully customizable!

Thank you again!

Thank you for your help tomi, that’s all I need to know.

I wish you a good day!

Try to deactivate the other plugins and see what happens.

Hello there,

so I checked the devices and they all were desktop, so the issue wasn’t related to it.
It looks like I solved the problem by following your advices.

There’s just one missing thing: what about the layout issue? https://prnt.sc/ni9l12

Have you planned any update soon?

Thanks!