andreabadgley

Hi there,

To make sure I understand the issue, it sounds like your preferred domain name, cranberrypiedesigns.com, was not being displayed when pinning items from your site for Pinterest. Instead, the domain asliceofcranberrypie.com is appearing. Is that correct?

If so, there may have been caching at the DNS or Pinterest level that was causing pins to show asliceofcranberrypie.com instead of cranberrypiedesigns.com as the domain for your site. I tested today by taking the following steps, and I see the preferred domain, cranberrypiedesigns.com, when I use the “Pin it” button to pin a photo to Pinterest.

For example, when I visited https://cranberrypiedesigns.com/?product=13-days-of-halloween and clicked the Pin it button, I saw the correct domain at the bottom of each image selection, as seen in this screenshot:

If I’ve misunderstood the issue, please reply with steps to replicate the problem so troubleshooting can continue.

Hi there,

It sounds like you are taking all the correct steps to create a link. I followed the same steps you outlined above for a static page and was not able to recreate the issue in WP 4.5.3 using the Twenty Sixteen theme.

If this is still an issue for your site, I recommend the following:

1. Update to WP 4.5.3 here.
2. Activate a default theme like Twenty Sixteen.
3. Attempt to add a link using the steps listed above.

If the issue resolves by taking the above three steps, activate your preferred theme and test again. If the link option no longer works, there is likely an issue with the theme.

Hi there,

If this is working consistently on your friend’s computer, and therefore with a different router (and possibly a faster connection and a different Internet Service Provider), it sounds like this is an issue with your router or Internet connection.

I recommend checking your router before replacing it. To test your router, you can plug your computer’s Ethernet cable directly into your modem. If the connection now works properly and consistently, the router is likely the problem and you will want to replace it.