andreanelu

@maizul

Hey, after a week of searching, I realized that Tutor LMS was conflicting with WooCommerce. Specifically, when the customer clicked the “Set your Password” link, they were redirected to my-account/lost-password/, but the page would only display the login form. Today, I discovered that if I deactivate Tutor LMS, the link works perfectly.

I’m reopening this thread in the hope that, now that there seems to be a root cause identified, there might also be a solution for it. I’m using the My Account page as the Tutor LMS dashboard, which includes the WooCommerce shortcode, and guest mode is also enabled. I just wanted to mention that deactivating guest mode doesn’t change anything.

If you or anyone has any ideas on how to resolve this issue, it would be greatly appreciated!

@patriciava Thanks to your post, I solved my problem as well. After adding the classic checkout shortcode to the checkout page and saving it, the course now appears in the dashboard without any issues. I hope this helps other people too.<gwmw style=”display:none;”></gwmw>

@doublezed2 Thank you for your assistance in helping me identify the issue with the password reset link. After performing the conflict test, I found that the issue occurs when Tutor LMS is activated. Here’s what I discovered:

When Tutor LMS is deactivated, the password reset link in the email sent by WooCommerce works as expected, and the user can set their new password without issues.

However, when Tutor LMS is activated, the password reset link that WooCommerce sends to new accounts doesn’t seem to work properly. Instead of allowing the user to set their password, the login module appears on the lost-password page.

Since Tutor LMS uses the WooCommerce My Account page as a dashboard and handles user-related features, I believe it might be interfering with WooCommerce’s default password reset process. Could you suggest any ideas on how we might fix this issue, ensuring that WooCommerce’s password reset link works correctly, even with Tutor LMS activated? Would appreciate any insights or suggestions you have to resolve this conflict.

<gwmw style=”display:none;”></gwmw>

@doublezed2 I deleted WooCommerce and reinstalled it. After purchasing the course, I received an email stating that my account was created. However, when I click the link to set a new password, it redirects me to this page:
https://luminarium.unicotion.biz/my-account/lost-password/?show-reset-form=true&action=newaccount.

I believe this means that the key and login parameters are not being generated correctly by WooCommerce.

What can I do to fix this issue?

Hello @doublezed2

Thank you for your reply. Yes, when the customer clicks on the “Click here to set your password” link in the email, they are redirected to this link: https://luminarium.unicotion.biz/my-account/lost-password/

I’ve tried several solutions I found online, but unfortunately, none of them have worked so far. <gwmw style=”display:none;”></gwmw>Yes, I am using Tutor LMS. I have already spoken with their support team, and they informed me that this functionality is handled by WooCommerce. While Tutor LMS does offer the ability to send emails, I have deactivated that feature to avoid conflicts.

Here is the WooCommerce system report:
https://pastebin.com/qMppXMVA

Here is a screenshot of the email:
https://snipboard.io/9cFDKJ.jpg

• This reply was modified 2 months ago by andreanelu.
• This reply was modified 2 months ago by andreanelu.
• This reply was modified 2 months ago by andreanelu.

@maizul

Thank you so much for helping me out. Now the second problem (Purchased Courses Not Appearing in Dashboard) is solved, but I still have the first problem persisting.

After the client purchases the course, the system sends an email to the customer that says this:

Hello (name of the customer),

Thank you for creating an account on Luminarium Unicotion. Your username is ana. You can access your account area to view your orders, change your password, and more at:
https://luminarium.unicotion.biz/my-account/

Click here to set your new password.<gwmw style=”display:none;”></gwmw>

But when I click on the link, it takes the customer to this page:
https://luminarium.unicotion.biz/my-account/lost-password/?show-reset-form=true&action=newaccount

This is not a reset password link; it’s just the login page. How do I make the system send the correct reset password link?

Do you have any idea?