andreasru

@ihereira many thx for the quick response. I appreciate that a lot.

I need to get further details from the company with the issue: Because of the legal situation, the URL to the voucher shop was temporarily closed. Also, I don’t have access to their wp-admin because I’m not their official WP freelancer. However, this is something their WP Web Agency should resolve.

Just for furhter explanation:

The issue is because of the voucher categorization by the german tax law and authorities, who demand the vouchers VAT immediately. At the end (during the final payment) where that voucher is redeemd, the VAT MUST NOT have the VAT calculated behalf it’s subtotal, but behalf the paying difference only. Otherwise the authorities would demand exceeded VAT. If e.g. the vouchers value exceeds the products value, VAT must be 0.

Again, that’s not a plain setting issue. Just setting the voucher to not demand the VAT isn’t an alternative. The voucher MUST (by law) include the VAT, and furthermore when the product is purchased and the voucher is redeemed, the final VAT calculation MUST be calculated on behalf the total and not the subtotal.

As you can also see from this post, there are other admins with the same issue in Germany (unfortunately in German): https://de.www.ads-software.com/support/topic/einzweck-gutscheine/

Many thx.

• This reply was modified 2 years, 9 months ago by andreasru.