AndreeaR

Hey @banny83,

I apologize for any confusion regarding the charts.

The chart you mentioned is part of our premium charts library, as detailed in our documentation here: https://docs.themeisle.com/article/1708-pro-charts-library. This documentation was last updated in 2023, so there hasn’t been a recent change.

We understand your concerns. However, those charts have been part of the PRO version for years. The recent update only introduced a check to ensure that a PRO chart isn’t used without a license, displaying a notification to upgrade if necessary. We haven’t reclassified any charts from free to PRO, which is why there’s no mention of this in the changelog. For the past few years, these PRO charts have not been supported in the Free version, so it wouldn’t have been possible to create or edit such charts without a PRO license.

@david-barczak, the bar chart is part of the free charts, so you shouldn’t encounter issues when using it. Regarding the data sources, it is still possible to enter manual data, as highlighted here – https://docs.themeisle.com/article/428-visualizer-charts-and-graphs-documentation#options.

I hope this clears things up. If you have any further questions or need assistance, feel free to reach out. We appreciate your understanding!

Best regards,
Andreea

@kevp75, can you please share the URL of your website and some screenshots so I can have a closer look?

@nathansmonk,

The issue has already been forwarded to our products team for investigation. Unfortunately, we can’t provide a time frame for this to be resolved. We appreciate your understanding and will keep you posted as soon as we have updates.

Best regards,

Andreea

Hi there @andresaiassa,

Thank you for using Feedzy RSS Feeds!

Setting up a Feedzy cron job is part of the premium version of the plugin. More details can be found here – https://docs.themeisle.com/article/1820-how-to-set-scheduler-for-import-cron-jobs-in-feedzy.

If you encounter issues in this regard, please check this troubleshooting guide – https://docs.themeisle.com/article/1155-feedzy-troubleshooting-guide.

Please, let me know how it goes!

Hey @silvirivili,

Thank you for using PPOM and for reaching out!

I checked the page you share and I believe there might be a problem with the conditions set up for that second Milano color, as it appears for each option: https://vertis.d.pr/i/16CHhV; https://vertis.d.pr/i/lv6idU; https://vertis.d.pr/i/Kc8IDO.

Can you please share some screenshots of the configuration you made? Especially with the conditions tab of the second Milano color.

Hey @wibbskii,

Can you please try using other inputs with add-on prices and even a select input with a cost per option? This will help us understand if the issue comes from the text input and is only related to the add-on price.

Thank you for your continuous cooperation!

Hey @izas1993,

Thank you for using Otter and for reaching out!

Can you please share more details about the issue you are experiencing?

• WP version
• Otter blocks version
• PHP version
• some screenshots from the editor

Hey @kevp75,

Thank you for using Otter and for reaching out to us!

I am sorry to hear about the inconvenience you experienced. However, I was not able to replicate the issue. Can you please follow these troubleshooting steps to make sure it is not a plugin conflict? –?https://docs.themeisle.com/article/1112-theme-doesnt-work-as-expected-troubleshooting-guide.

Looking forward to your reply!

Best regards,

Andreea

Hey @nathansmonk,

Thank you for sharing more details!

I managed to spot the behavior you mentioned and forwarded it to our development team for review. In the meantime, I am happy to see you can now use Blocks CSS as expected.

Best regards,

Andreea

Hey @javiergimenez,

Thank you for sharing your feedback! It means a lot to us ??.

If you have any questions, please reach out to us!

Hey @mmk175,

Thank you for using Otter Blocks and for reaching out!

Can you please share more details about how you are using our product, including configuration details, so we can investigate further what we can do about it?

Best regards,

Andreea

Hey @mate64,

Thank you for using Otter and for reaching out!

I tried following the scenario you shared; however, I did not run into problems. The animations work as expected in the latest version, even while playing on hover.

The PHP version you shared seems a bit outdated. We usually encourage our users to use a recent PHP version to avoid any incompatibility issues.

Please let us know if anything changes! Feel free to share more details if possible.

Hi @vital99,

Thank you very much for your feedback!

We’re glad to hear ChatGPT also recommended this solution and that it proved to be efficient for you. Don’t hesitate to reach out to us if you need any help.

Best regards,

Andreea

Hey @nik8451,

Thank you very much for taking the time to share such kind words about Otter and our interaction! I must say that your cooperation in reporting the issue played an important role in addressing it.

Please don’t hesitate to reach out to us if you need any help!

Best regards,

Andreea

Hey @rose18,

Thank you for reaching out!

I tested this on a fresh instance, but didn’t encounter any issues. As you can see here – https://vertis.d.pr/i/VZY8P2, the Custom CSS accordion is still available in the sidebar.

Can you please clear the cache and see if the issue persists? If so, can you share some screenshots?
@nathansmonk, can you please share more details about the issues you encountered? Feel free to start a new thread.