Andrei

Hey there,

Apologies for not getting back to you any sooner!

Please try getting back to us on our presale. We need to have a deeper look into this and we can do it more smoothly in this manner.

Hey there,

Apologies for not getting back to you any sooner!

Would you mind getting back to us here so we can have a better look at the issue you encountered here?

Looking forward to your reply.

Hello there,

Thanks for reaching out to us!

* Create an empty plugin like this: https://gist.github.com/sareiodata/76f701e01db6685829db
* Add the following code to the end of it:
add_filter( ‘trp_get_url_for_language’, ‘trpc_remove_end_slash’, 10, 6);
function trpc_remove_end_slash($new_url, $url, $language, $abs_home, $lang_from_url_string, $lang_url_slug){
return untrailingslashit($new_url);
}
* Install this plugin via FTP (copy it inside wp-content/plugins) or create a zip archive with it and install it via the WordPress plugin upload functionality.

Let me know if this works for you!

Best Regards,

Hello there,

Thanks for reaching out to us!

You should see a fix for this problem in the next TP updates. About 2 to 3 weeks.

Thank you for your patience!

Hello there,

Thanks for reaching out to us!

One method for translating this string would be through the Regular Strings tab which you can access by the String Translation Editor. Also make sure this option is enabled from TP Advanced Settings => Debug => Show regular string tab in String Translation.

Let me know if this helps.

Hello there,

It’s possible that the index file of a column from _trp_dictionary_ table was lost when the database was migrated.

You should create indexes for your tables using the following code:

1. Create an empty plugin like this: https://gist.github.com/sareiodata/76f701e01db6685829db

2. Add the following code to the end of it:

function trpc_add_full_text_index_to_tables(){<br />

$trp       = TRP_Translate_Press::get_trp_instance();
$trp_query = $trp->get_component( 'query' );
global $wpdb;


$table_names = $trp_query->get_all_table_names('', array());
$gettext_table_names = $trp_query->get_all_gettext_table_names();


foreach (array_merge($table_names, $gettext_table_names) as $table_name){
$possible_index = "SHOW INDEX FROM {$table_name} WHERE Key_name = 'original_fulltext';";
if ($wpdb->query($possible_index) === 1){
continue;
};


$sql_index = "CREATE FULLTEXT INDEX original_fulltext ON " . $table_name . "(original);";
$wpdb->query( $sql_index );
}
}

add_action('init', 'trpc_add_full_text_index_to_tables');

3. Install this plugin via FTP (copy it inside wp-content/plugins) or create a zip archive with it and install it via the WordPress plugin upload functionality

After the indexes are created you can disable this plugin.

Hello there,

Thanks for reaching out to us!

I tried checking this on your website but it seems to be working as intended from my end.

Can you please test this in an incognito browser window or ??clearing your browser cache.
If you have any browser caching enabled via a plugin or from your hosting, try to disable it temporarily. ??

If this does not help usually excluding the gettext domain of the plugin for checkout from TP Advanced Settings seems to work.

Let me know about this!

Hello there,

Thank you for reaching out. I’m sorry for the issues you’ve encountered and for any inconvenience it might have caused. I thoroughly reviewed your open tickets and it appears that you contacted us Thursday at the end of our working week and Friday. I should inform you that our support isn’t active during these times, including Friday, as clearly mentioned on our website. Tickets submitted in this timeframe are usually responded to at the beginning of the following week.

Normally, a low rating is attributed to plugins that have absent support, unresolved bugs, or do not follow WordPress guidelines. TranslatePress, however, does not fall into these categories. We hope this clarifies that we have no intention to avoid helping you, it’s just that we are not available during certain periods of time.

In the meantime, if you would kindly consider updating your preliminary review, we would greatly appreciate it. We believe a revised review would more accurately reflect the continuous nature of our support process. Once we have completely resolved your issue, your updated review based on overall experience would be helpful to others who might be considering our plugin. We highly value your feedback and look forward to resolving the issues you’ve encountered.
?
?Your understanding and patience are highly appreciated.

Best Regards,

Hello there,

Thanks for reaching out to us!

If you have the Multiple Languages Addon I would recommend you get back to us here mentioning this conversation. Also a link or some screenshot would be greatly appreciated.

Best Regards,

Hello there,

Thanks for reaching out to us!

This is strange, TranslatePress does not make any kind of changes to the default language version of your website, would you mind sharing some examples with us?

Hey there,

Thanks for reaching out to us!

If you want this feature deactivated you can disable the “Automatic User Language Detection” Addon. However if you want it to be turned on without the pop-up I’m afraid that is not possible

Hey there,

Thanks for reaching out!

How were this links added in the menu? Please be sure you use an absolute path (full path like?https://example.com/staging/research/#research-projects), not a relative one (e.g. /#research-projects).

Hey there,

Thanks for reaching out!

Before we continue please make sure that the Conditional Shortcode is implemented correctly and the tags are closed properly. Maybe using List View would be helpful for this.

Let me know about this!

Hey there,

Thanks for reaching out!

The custom code provided above is the only solution we have at the moment for this specific problem.

* Create an empty plugin like this:?https://gist.github.com/sareiodata/76f701e01db6685829db
* Add the following code to the end of it:

add_filter( 'trp_get_url_for_language', 'trpc_remove_end_slash', 10, 6); function trpc_remove_end_slash($new_url, $url, $language, $abs_home, $lang_from_url_string, $lang_url_slug){ return untrailingslashit($new_url); }

* Install this plugin via FTP (copy it inside wp-content/plugins) or create a zip archive with it and install it via the WordPress plugin upload functionality

This code works only for secondary languages.

Let me know about this!

Kind Regards,

Hello there,

Thanks for reaching out to us!

Did you use by any chance Conditional Shortcode Based on Language? If so can you send us an example of your implementation so we can replicate this behavior?

Best Regards,